Operations Head

Altraize; Dadri; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Altraize in India invites a seasoned Head of Operations to own end-to-end performance across Reelscafe outlets, driving profitability, SOP adherence, and consistent customer experience in Dadri and beyond.

You will lead unit-level P&L, people performance, and local market growth, building dashboards, enabling data-driven decisions, and developing future leaders through strong coaching.

Qualifications

• 8–15+ years in F&B / QSR / Café chains.
• Proven experience managing multiple outlets.
• Ability to build systems, not just manage people.

Responsibilities

• Own and drive unit-level P&L across all outlets
• Drive hiring in collaboration with HR and onboarding
• Drive local marketing initiatives and community engagement
• Develop and monitor daily, weekly, monthly dashboards
• Coach outlet managers and create future leaders
• Ensure SOP adherence and compliance across outlets
• Lead multi-unit operations and daily front-line performance reviews

Skills

F&B operations

P&L management

Data analytics

Leadership

Cross-functional

Outlets management

Customer experience

Team building

Job description

Role Overview

The Head of Operations will own end-to-end performance across all Reelscafe outlets, ensuring operational excellence, profitability, and consistent customer experience. This role is responsible for driving unit-level P&L, people performance, SOP adherence, and local market growth.

Key Responsibilities

• Business & P&L Ownership
• Own and drive unit-level P&L across all outlets
• Ensure achievement of revenue, cost, and profitability targets
• Optimize food cost, labor cost, and controllables
• Drive same-store sales growth through operational excellence
• Multi-Unit Operations Management
• Oversee day-to-day operations across all outlets
• Conduct regular outlet visits, audits, and performance reviews
• Ensure consistent customer experience and service standards
• Identify operational gaps and implement corrective actions
• SOP Execution & Compliance
• Ensure strict adherence to all SOPs across outlets
• Build daily monitoring systems to track compliance
• Implement checklists, audits, and performance scorecards
• Work closely with Training Head to continuously refine SOPs
• Team Leadership & People Management
• Lead manpower planning across outlets
• Drive hiring in collaboration with HR
• Ensure effective onboarding and continuous performance management
• Build a high-performance culture with accountability
• Coach outlet managers and create future leaders
• Performance Tracking & Analytics
• Develop and monitor daily, weekly, and monthly dashboards
• Track KPIs such as: Sales per outlet, Average ticket size, Table turns / throughput, Customer feedback & ratings, Wastage & variance
• Drive data-based decision-making
• Local Store Marketing (LSM)
• Plan and execute local marketing initiatives
• Collaborate with Marketing for campaigns and activations
• Drive community engagement initiatives
• Develop innovative ideas to increase footfall, build neighborhood connect, and create repeat customers
• Cross-Functional Collaboration
• Work closely with Training & QA Head, Marketing team, Supply chain & procurement
• Ensure seamless execution across functions

Key Skills & Competencies

• Strong multi-unit F&B operations experience
• Deep understanding of unit economics & P&L
• Ability to build systems, not just manage people
• High ownership and execution focus
• Strong leadership and team-building capability
• Data-driven mindset with sharp analytical ability
• Customer-first thinking with attention to detail

Experience

8–15+ years in F&B / QSR / Café chains

Proven experience managing multiple outlets

Experience In Scaling Operations Is Highly Preferred

Success Metrics

• Outlet profitability
• SOP compliance scores
• Customer satisfaction ratings
• Team retention and productivity
• Sales growth & repeat business

Skills: customer,operations,outlets