Operations Head

Altraize; Gurugram District; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Altraize is seeking a Head of Operations to own end-to-end performance across all Reelscafe outlets, driving profitability, SOP compliance, and consistent customer experience.

You will lead unit-level P&L, oversee day-to-day operations, oversee hiring with HR, implement dashboards, and partner with Training, QA, Marketing to scale local market growth. This role requires 8-15+ years in F&B and a data-driven mindset to boost sales and build a high-performance culture.

Qualifications

• 8-15+ years in F&B/QSR/café chains with multi-outlet exposure.
• Proven ability to manage unit economics and drive P&L performance.
• Experience building systems, processes and dashboards for ops.
• Strong leadership, accountability, and execution focus.
• Analytical mindset with data-driven decision making.
• Customer-first approach with attention to service standards.

Responsibilities

• Own and drive unit-level P&L across all outlets with revenue, cost, and profitability targets.
• Ensure SOP adherence, audits, and performance scorecards across outlets.
• Lead manpower planning, hiring in collaboration with HR, and onboarding.
• Develop daily/weekly/monthly dashboards to track KPIs and inform decisions.
• Plan local marketing initiatives and collaborate with Marketing for campaigns.
• Coach outlet managers and develop future leaders, driving retention.

Skills

Multi-unit F&B operations

Unit economics & P&L

Systems & processes

Ownership & execution

Leadership & team building

Data-driven analytics

Customer-first mindset

Job description

Role Overview

The Head of Operations will own end-to-end performance across all Reelscafe outlets, ensuring operational excellence, profitability, and consistent customer experience. This role is responsible for driving unit-level P&L, people performance, SOP adherence, and local market growth.

Key Responsibilities

• Business & P&L Ownership
• Own and drive unit-level P&L across all outlets
• Ensure achievement of revenue, cost, and profitability targets
• Optimize food cost, labor cost, and controllables
• Drive same-store sales growth through operational excellence
• Multi-Unit Operations Management
• Oversee day-to-day operations across all outlets
• Conduct regular outlet visits, audits, and performance reviews
• Ensure consistent customer experience and service standards
• Identify operational gaps and implement corrective actions
• SOP Execution & Compliance
• Ensure strict adherence to all SOPs across outlets
• Build daily monitoring systems to track compliance
• Implement checklists, audits, and performance scorecards
• Work closely with Training Head to continuously refine SOPs
• Team Leadership & People Management
• Lead manpower planning across outlets
• Drive hiring in collaboration with HR
• Ensure effective onboarding and continuous performance management
• Build a high-performance culture with accountability
• Coach outlet managers and create future leaders
• Performance Tracking & Analytics
• Develop and monitor daily, weekly, and monthly dashboards
• Track KPIs such as: Sales per outlet, Average ticket size, Table turns / throughput, Customer feedback & ratings, Wastage & variance
• Drive data-based decision-making
• Local Store Marketing (LSM)
• Plan and execute local marketing initiatives
• Collaborate with Marketing for campaigns and activations
• Drive community engagement initiatives
• Develop innovative ideas to increase footfall, build neighborhood connect, and create repeat customers
• Cross-Functional Collaboration
• Work closely with Training & QA Head, Marketing team, Supply chain & procurement
• Ensure seamless execution across functions

Key Skills & Competencies

• Strong multi-unit F&B operations experience
• Deep understanding of unit economics & P&L
• Ability to build systems, not just manage people
• High ownership and execution focus
• Strong leadership and team-building capability
• Data-driven mindset with sharp analytical ability
• Customer-first thinking with attention to detail

Experience

8-15+ years in F&B / QSR / Café chains

Proven experience managing multiple outlets

Experience In Scaling Operations Is Highly Preferred

Success Metrics

• Outlet profitability
• SOP compliance scores
• Customer satisfaction ratings
• Team retention and productivity
• Sales growth & repeat business

Skills: customer,operations,outlets