Operations Internship in Bangalore

MiStay - India's Largest Hourly Hotels; Bengaluru; On-site; INR 89,000 - 179,000; Part time

Job summary

MiStay – India's Largest Hourly Hotels is seeking a motivated intern to assist in managing the end-to-end customer lifecycle on our platform. You will handle escalations via calls and emails, ensuring timely resolutions and a smooth user experience.

You will also follow up with high-intent customers, coordinate with hotel partners for accurate booking records, and support hoteliers in listing properties on the platform. This internship offers hands-on exposure to hospitality tech.

Responsibilities

• Manage end-to-end customer lifecycle on the platform via calls and emails.
• Follow up with high-intent customers who dropped off during booking.
• Coordinate bookings with hotel partners to ensure accurate records.
• Assist hoteliers with activating and listing properties on MiStay.

Job description

Selected Intern's Day-to-day Responsibilities Include

• Manage the end-to-end customer lifecycle on the platform, including handling customer and hotel partner escalations via calls and emails, ensuring timely resolution of queries and grievances.
• Follow up with high-intent (hot lead) customers who dropped off during the booking process and assist them in completing their bookings.
• Oversee booking management by coordinating with hotel partners to ensure all bookings are accurately recorded, enabling a seamless customer experience.
• Handle inbound hotel requests and support hoteliers in activating and listing their properties on the platform.

About Company: MiStay is an online hotel booking platform that allows booking hotel rooms by a pack of hours and flexible check-in/check-out times. We are changing the rules of hospitality to make travel flexible and fair to travelers.