Customer Support Executive - Internship Dibrugarh

My Travaly.com; Dibrugarh; On-site; INR 56,000 - 112,000; Full time

Benefits offered by this job

Certificate of Internship

Opportunity for full-time role

Job summary

My Travaly.com is seeking a motivated Customer Support Intern to assist customers and hotel partners with queries, provide timely support, and coordinate with internal teams to resolve issues.

You will handle inquiries via calls, email, and chat, learn how to manage bookings, and contribute to daily support activities while gaining exposure to travel industry operations.

Qualifications

• Freshers are welcome to apply.
• Good verbal and written communication skills.
• Basic knowledge of MS Office / Google Workspace.
• Good listening and problem-solving skills.
• Ability to communicate professionally with customers.
• Basic understanding of English; knowledge of Hindi or any regional language is an added advantage.
• Willingness to learn and work in a fast-paced environment.
• Positive attitude and good teamwork skills.

Responsibilities

• Handle customer and hotel partner queries through calls, email, chat, and other communication channels.
• Understand customer concerns and provide accurate and professional responses.
• Assist customers with booking-related and service-related queries.
• Coordinate with internal teams to resolve customer issues.
• Follow up on pending customer queries and ensure timely resolution.
• Maintain proper records of customer interactions and complaints.
• Escalate complex or unresolved issues to the appropriate team.
• Maintain a professional and positive approach while communicating with customers.
• Follow company processes, guidelines, and customer support standards.
• Support the team with daily customer service activities and reports.

Skills

Customer handling

Communication

Active listening

Problem-solving

Patience and empathy

Time management

Team coordination

Basic computer skills

Job description

Job Summary

We are looking for a motivated and customer-focused Customer Support Intern to join our team. The intern will assist customers and hotel partners with their queries, provide timely support, and coordinate with internal teams to resolve issues.

Responsibilities

• Handle customer and hotel partner queries through calls, email, chat, and other communication channels.
• Understand customer concerns and provide accurate and professional responses.
• Assist customers with booking-related and service-related queries.
• Coordinate with internal teams to resolve customer issues.
• Follow up on pending customer queries and ensure timely resolution.
• Maintain proper records of customer interactions and complaints.
• Escalate complex or unresolved issues to the appropriate team.
• Maintain a professional and positive approach while communicating with customers.
• Follow company processes, guidelines, and customer support standards.
• Support the team with daily customer service activities and reports.

Requirements

• Freshers are welcome to apply.
• Good verbal and written communication skills.
• Basic knowledge of MS Office / Google Workspace.
• Good listening and problem-solving skills.
• Ability to communicate professionally with customers.
• Basic understanding of English; knowledge of Hindi or any regional language is an added advantage.
• Willingness to learn and work in a fast-paced environment.
• Positive attitude and good teamwork skills.

Skills We Look For

• Customer handling
• Communication
• Active listening
• Problem-solving
• Patience and empathy
• Time management
• Team coordination
• Basic computer skills

What You Will Learn

• Customer handling and communication
• Customer support processes
• Ticket/query management
• Issue resolution and escalation
• Hotel/travel industry operations
• Professional workplace communication

Internship Benefits

• Practical experience in the travel technology industry
• On-the-job training and guidance
• Opportunity to work with cross-functional teams
• Certificate of Internship
• Opportunity for a full-time role based on performance and business requirements

Job Type

Internship