Customer Support Executive - Internship Dibrugarh

MyTravaly Worldwide Travel Technology Private Limited; Dibrugarh; On-site; INR 167,000 - 246,000; Full time

Benefits offered by this job

Certificate of Internship

Full-time role possibility

Job summary

MyTravaly Worldwide Travel Technology Pvt Ltd is seeking a customer-focused intern to assist travelers and hotel partners with queries, provide timely support, and coordinate with internal teams to resolve issues. Freshers are welcome, with training and exposure to travel tech operations.

You will handle queries via calls, email, and chat, learn ticket management, and gain practical experience in the travel industry.

Qualifications

• Freshers are welcome to apply.
• Good verbal and written communication skills.
• Basic knowledge of MS Office / Google Workspace.
• Good listening and problem-solving skills.

Responsibilities

• Handle customer and hotel partner queries through calls, email, chat, and other communication channels.
• Understand customer concerns and provide accurate and professional responses.
• Assist customers with booking-related and service-related queries.
• Coordinate with internal teams to resolve customer issues.
• Follow up on pending customer queries and ensure timely resolution.
• Maintain proper records of customer interactions and complaints.
• Escalate complex or unresolved issues to the appropriate team.
• Maintain a professional and positive approach while communicating with customers.
• Follow company processes, guidelines, and customer support standards.
• Support the team with daily customer service activities and reports.

Skills

Communication

Problem-solving

Patience and empathy

Time management

Basic computer skills

Job description

MyTravaly Worldwide Travel Technology Pvt Ltd | Full time

MyTravaly is a fast-growing travel tech company that connects hoteliers and travellers worldwide through an innovative marketplace. Our platform provides a seamless booking experience, property management solutions, and multi-currency support to empower the hospitality industry.

Job Description

About the Role

We are looking for a motivated and customer-focused Customer Support Intern to join our team. The intern will assist customers and hotel partners with their queries, provide timely support, and coordinate with internal teams to resolve issues.

Key Responsibilities

• Handle customer and hotel partner queries through calls, email, chat, and other communication channels.
  
• Understand customer concerns and provide accurate and professional responses.
  
• Assist customers with booking-related and service-related queries.
  
• Coordinate with internal teams to resolve customer issues.
  
• Follow up on pending customer queries and ensure timely resolution.
  
• Maintain proper records of customer interactions and complaints.
  
• Escalate complex or unresolved issues to the appropriate team.
  
• Maintain a professional and positive approach while communicating with customers.
  
• Follow company processes, guidelines, and customer support standards.
  
• Support the team with daily customer service activities and reports.
  

Requirements

Requirements

• Freshers are welcome to apply.
  
• Good verbal and written communication skills.
  
• Basic knowledge of MS Office / Google Workspace.
  
• Good listening and problem-solving skills.
  
• Ability to communicate professionally with customers.
  
• Basic understanding of English; knowledge of Hindi or any regional language is an added advantage.
  
• Willingness to learn and work in a fast-paced environment.
  
• Positive attitude and good teamwork skills.
  

Skills We Look For

• Communication
  
• Problem-solving
  
• Patience and empathy
  
• Time management
  
• Basic computer skills
  

What You Will Learn

• Customer handling and communication
  
• Ticket/query management
  
• Issue resolution and escalation
  
• Hotel/travel industry operations
  
• Professional workplace communication
  
• Practical experience in the travel technology industry
  
• On-the-job training and guidance
  
• Opportunity to work with cross-functional teams
  
• Certificate of Internship
  
• Opportunity for a full-time role based on performance and business requirements