Outlet Manager

Subko Specialty Coffee Roasters, Bakehouse and Fine Cacao; Bengaluru; On-site; INR 2,500,000 - 3,600,000; Full time

Benefits offered by this job

Mediclaim

Lunch Facilities

Employee discount available at ourOuts

Job summary

Subko Specialty Coffee Roasters, Bakehouse and Fine Cacao is seeking a senior operations head to oversee daily requisitions, wastage, staffing, reporting and maintenance across multiple cafe outlets. The role focuses on ensuring seamless operations, staff development and financial control.

The candidate should bring 8-10+ years of multisite cafe operations experience, strong analytical and leadership skills, and a track record in budgeting and process improvement.

Qualifications

• 8-10+ years of experience heading operations across multiple cafe units.
• Strong analytical and financial understanding, including P&L knowledge.
• Excellent organizational and leadership skills.
• Experience in planning, budgeting and staff development.

Responsibilities

• Oversee requisition and wastage data daily and resolve misalignments.
• Prepare weekly staff rosters and conduct training across coffee, bakehouse, cacao and service.
• Lead monthly reviews with HR and outlet management to optimize staff and allocations.
• Prepare daily finance MIS, monthly P&L and revenue targets with senior management.
• Ensure maintenance is tracked and escalated as needed.
• Monitor marketing impact via sales reports and support data-driven initiatives.

Skills

Leadership

Operations Mgmt

Financial Analysis

Staff Training

Budgeting

Analytical Ability

Job description

• Requisition data to be checked on a daily basis
• Wastage data to be checked on a daily basis
• Any misalignments on requisition to be highlighted to the necessary escalation channel and resolved immediately
• Weekly consumption report to be shared with senior management

Maintenance and upkeep:

• Daily walk through of space
• Checking in on escalations made on maintenance work
• Ensure all maintenance work is completed within given time frame
• Escalate via adequate channel if maintenance isn't completed

Staffing:

• Preparing weekly roster for all staff present at outlet
• Conduct training for all FOH staff on 4 major buckets including coffee, bakehouse, cacao and general service etiquette
• Facilitate training of all coffee / bakehouse vertical specific outlet staff along with relevant vertical POCs
• Track retention of staff training on a weekly basis
• Lead monthly review meetings with vertical specific POCs, HR and Senior Outlet Management to suggest any realignment or reallocation of staff where necessary
• Be responsible for management and welfare of all staff present at the outlet

Reporting:

• Prepare and maintain daily finance MIS including sales data, wastage, receivables, cash deposits
• Prepare and maintain daily operational MIS including maintenance, incident reports, staffing challenges, operational challenges
• Prepare month end inventory valuation report
• Prepare monthly P&L of store along with Finance Dept
• Set monthly targets with senior management for store revenues, and be responsible to achieve the same
• Allocate individual sales targets for staff members, manage internal incentive programs for the same
• Report to finance on any sales data required
• Be responsible for all revenue settlements across channels including cash / card / UPI

Marketing:

• Review the impact of marketing activities by analyzing sales reports, support marketing function with data and feedback on success metrics
• Ensure marketing initiatives are completed to a high quality standard in the outlet

Required Skills:

• Proven 8-10+ years of experience in heading Operations of minimum 3 restaurant or Cafe units.
• Experience in planning and budgeting
• Knowledge of business process and functions
• Strong analytical ability
• Backend Operations System Knowledge
• Understanding of Financial,P&L Statement
• Outstanding organizational and leadership skills
• Problem-solving aptitude

Perks of joining our team: You will be part of a company which is growing at an exponential rate, started just 3 days before the lockdown in 2020! We were able to grow from a team of 20 to 120+.in a span of 3 years We are a bunch of very young and ambitious people who are excited to learn and grow each passing day. One thing we can definitely bet on is that you will love working with us and grow in your career.

Apart from that some benefits include:

• Mediclaim
• Lunch Facilities
• Employee discount available at our outlets