Operations Executive - Logistics

Traya; Mumbai; On-site; INR 450,000 - 600,000; Full time

Job summary

Traya in Mumbai, India, is hiring for an on-site logistics role in a fast-paced team handling 20-30K orders daily across warehouses and courier partners.

You will own brand-level order execution, manage customer escalations, and support courier partner management, coordinating with courier ops and WH teams.

Must have 1–3 years in e-commerce logistics, strong Excel/Sheets skills, and the ability to perform high-volume, accurate work with clear communication.

Qualifications

• 1–3 years in e-commerce or D2C logistics operations.
• Familiar with AWB, NDR, and RTO.
• Proficient in Excel/Sheets and courier portals.
• Capable of high-volume, repetitive work with quality.
• Strong communication and sense of urgency.

Responsibilities

• Own brand-level order execution and monitor in-transit shipments.
• Resolve exceptions and coordinate with couriers and WH teams.
• Manage escalations and support courier partner management.
• Prepare daily/weekly reports and standups.
• Ensure timely, accurate deliveries and SLA adherence.

Skills

E-commerce logistics

Courier ops communication

High-volume execution

Communication

Tools

Excel/Sheets

Courier portals (Delhivery/Shiprocket)

Job description

About This Job

Traya

Location: Mumbai, Maharashtra, India

Work Mode: On-site

Industry: Public Health

Job Description

About the Role

You will be part of the logistics ops team handling 20-30K orders/day, 10 courier partners, and 10 warehouses. Depending on assignment, you will own brand-level order execution, manage customer escalations, or support courier partner management. The work is fast, daily, and directly impacts customers.

Possible Assignments

• Brand Ops: Own order flow for a brand. Monitor in-transit shipments, resolve exceptions manifested-not-picked, picked-not-connected, RAD-not-FOFD, speed breaches, status mismatches. Coordinate with couriers and WH team. Attend brand standups.
• Escalations: Investigate customer/order issues — WISMO, delivery failures, wrong item, damaged product, refund cases, D7+ stuck shipments. Check courier portals, call customers, coordinate with WH, follow up until closed. 50-100+ cases/day.
• KAM Support: Track courier SLA compliance, prep data for business reviews, handle L1 courier escalations (pickup failures, SLA deviations), support new courier onboarding.

Day-to-Day

• Monitor control tower dashboards for your scope — flag and act on exceptions before customers notice.
• Coordinate with courier ops teams for pickups, delivery failures, reverse pickups, reattempt compliance.
• Prepare daily/weekly reports — dispatch summary, escalation tracker, or SLA scorecard depending on track.
• Daily morning standup, flag blockers, close action items same day.

Must Have

• 1-3 years in e-commerce or D2C logistics operations. You know what an AWB, NDR, and RTO are.
• Comfortable in Excel/Sheets and courier partner portals (Delhivery, Shiprocket, etc.)
• Can handle high-volume, repetitive work without dropping quality. This is execution, not strategy.
• Good communication — you talk to courier ops, WH teams, brand teams, and sometimes customers daily.
• Sense of urgency. Orders don’t wait. NDR windows are 4 hours. Escalated customers are already frustrated.

Good to Have

• NDR/RTO processing experience.
• OMS platform familiarity.
• Escalations management exposure.
• E-commerce business background.