Logistics Executive

Printo; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Printo in Bengaluru seeks a Logistics Executive to manage day-to-day shipment tracking, NDR management, and close coordination with courier partners to resolve late deliveries and RTOs. The role focuses on driving on-time delivery and keeping internal teams informed throughout the delivery cycle.

Responsibilities include daily NDR review, updating shipment trackers, working with support and warehouse teams, and generating regular reports on SLA performance and delivery metrics.

Qualifications

• 3–5 years of experience in logistics, courier operations, e-commerce fulfilment, or supply chain.
• Hands-on experience with NDR management, courier follow-ups, address corrections, and RTO handling.
• Working knowledge of shipment tracking systems and courier portals/dashboards.

Responsibilities

• Manage daily NDR report, review undelivered shipments, identify reasons, and take corrective action.
• Track and reduce NDR percentage through timely intervention and re-attempt coordination.
• Coordinate with courier partners to resolve late/delayed shipments within SLA and escalate when needed.
• Maintain shipment trackers and update delivery status across all orders.
• Collaborate with customer support, sales, and warehouse teams to resolve delivery issues and provide timely updates.

Skills

NDR management

Courier coordination

Shipment tracking

SLA management

Excel/Google Sheets

Communication

Problem solving

Education

Bachelor's degree

Logistics/supply chain qualification (bonus)

Tools

Courier portals

Job description

Role Summary

The Logistics Executive is responsible for day-to-day shipment tracking, NDR (Non-Delivery Report) management, and close coordination with courier partners to resolve late or delayed deliveries, address corrections, and RTOs (Return to Origin). The role focuses on driving on-time delivery, reducing failed deliveries and returns, and keeping internal teams and customers informed throughout the delivery cycle.

Role Summary

The Logistics Executive is responsible for day-to-day shipment tracking, NDR (Non-Delivery Report) management, and close coordination with courier partners to resolve late or delayed deliveries, address corrections, and RTOs (Return to Origin). The role focuses on driving on-time delivery, reducing failed deliveries and returns, and keeping internal teams and customers informed throughout the delivery cycle.

Key Responsibilities

NDR & Delivery Exception Management

• Manage the daily NDR report — review all non-delivered/undelivered shipments, identify reasons, and take corrective action to reattempt delivery.
• Track and reduce NDR percentage through timely intervention, customer confirmation, and re-attempt coordination.
• Handle address corrections — validate and update incomplete or incorrect delivery addresses with the courier and customer to complete delivery.
• Manage RTO (Return to Origin) cases — track returns, identify root causes, minimize avoidable RTOs, and reconcile returned shipments.

Courier Partner Coordination

• Follow up with courier partners on late, delayed, held, or stuck shipments and drive them to resolution within SLA.
• Escalate persistent delivery failures and service issues to courier account managers and track closure.
• Coordinate pickups, manifests, and dispatch schedules with courier partners across locations.
• Maintain regular communication with courier operations teams for status updates on priority/aging shipments.

Tracking, SLA & Performance

• Monitor in-transit shipments and proactively flag potential SLA breaches before they occur.
• Track courier-wise delivery performance, on-time %, delay reasons, and RTO trends.
• Maintain and update shipment trackers; ensure accurate delivery status across all orders.

Coordination & Customer Experience

• Work with customer support, sales, and warehouse teams to resolve delivery issues and share timely updates.
• Provide delivery status and resolution timelines for customer escalations related to late or failed deliveries.

Reporting & Analysis

• Prepare and circulate daily/weekly reports on NDR, RTO, delayed deliveries, address corrections, and SLA performance.
• Analyze delay and RTO patterns by courier, region, and pincode; recommend corrective actions and process improvements.
• Support reconciliation of shipping/courier data and delivery records.

Required Qualifications & Skills

• 3-5 years of experience in logistics, courier operations, e-commerce fulfilment, or supply chain.
• Hands-on experience with NDR management, courier follow-ups, address corrections, and RTO handling.
• Working knowledge of courier partner portals/dashboards and shipment tracking systems.
• Good command of Excel/Google Sheets for trackers, reports, and basic analysis.
• Strong follow-up, coordination, and communication skills; able to push partners to resolution.
• Problem-solving mindset with attention to detail and the ability to work to tight timelines.
• Bachelor's degree in any discipline; a qualification in logistics/supply chain is a plus.

Key Performance Indicators (KPIs)

• On-time delivery % / SLA adherence
• NDR resolution rate and reduction in NDR %
• Reduction in RTO % and avoidable returns
• Turnaround time on address corrections and delivery re-attempts
• Courier partner SLA adherence and escalation closure time
• Accuracy and timeliness of delivery reports

Skills: courier partner coordination,ndr & rto management,sla management,shipment tracking,communication