Logistics Lead

Nirvasa Ayurveda; Gurugram District; On-site; INR 400,000 - 700,000; Full time

Job summary

Nirvasa Ayurveda in Gurugram invites a proactive Logistics Coordinator to ensure seamless order deliveries by coordinating with courier partners and internal teams. You will manage daily pickup, transit, and delivery, while maintaining excellent customer experience through timely follow-ups and clear communication.

The role requires strong problem-solving, ability to handle multiple priorities, and proficiency in Excel/Google Sheets to prepare MIS reports.

Qualifications

• 3–5 years of experience in logistics, supply chain, courier operations, e-commerce, or customer operations.
• Experience in D2C or e-commerce logistics is advantageous.
• Graduate in any discipline.

Responsibilities

• Coordinate daily with courier partners to ensure timely pickup, transit, and delivery of orders.
• Liaise with internal teams including Customer Support, Sales, Warehouse, Dispatch, and Technology to resolve delivery-related concerns.
• Monitor shipment status and proactively identify orders at risk of delay.
• Resolve NDR (Non-Delivery Report) cases by coordinating with courier partners and internal stakeholders.
• Follow up on delayed, stuck, lost, damaged, RTO, and misrouted shipments until closure.
• Escalate critical delivery issues to courier account managers and ensure timely resolution.
• Maintain regular communication with courier partners to improve delivery performance and reduce exceptions.
• Coordinate for address corrections, delivery rescheduling, and customer delivery preferences.
• Track courier SLAs and ensure adherence to agreed turnaround times.
• Prepare daily MIS reports on pending issues, escalations, delivery performance, and resolution status.
• Maintain accurate documentation of courier communications and issue resolutions.
• Identify recurring operational challenges and recommend process improvements to reduce delivery failures.
• Coordinate with courier partners for freight billing reconciliation, invoice verification, and timely resolution of billing discrepancies, claims, and payment-related issues.

Skills

Communication

Coordination

Follow-up

Stakeholder management

Analytical skills

Problem-solving

Prioritization

Excel

Google Sheets

WMS/TMS/CRM

Education

Graduate in any discipline

Job description

About The Role

We are looking for a proactive and detail-oriented Logistics Coordinator to ensure seamless order deliveries by coordinating with internal teams and external courier partners. The role requires strong follow-up, problem-solving, and communication skills to resolve delivery-related issues while maintaining an excellent customer experience.

Key Responsibilities

• Coordinate daily with courier partners to ensure timely pickup, transit, and delivery of customer orders.
• Liaise with internal teams including Customer Support, Sales, Warehouse, Dispatch, and Technology to resolve delivery-related concerns.
• Monitor shipment status and proactively identify orders at risk of delay.
• Resolve NDR (Non-Delivery Report) cases by coordinating with courier partners and internal stakeholders.
• Follow up on delayed, stuck, lost, damaged, RTO, and misrouted shipments until closure.
• Escalate critical delivery issues to courier account managers and ensure timely resolution.
• Maintain regular communication with courier partners to improve delivery performance and reduce exceptions.
• Coordinate for address corrections, delivery rescheduling, and customer delivery preferences.
• Track courier SLAs and ensure adherence to agreed turnaround times.
• Prepare daily MIS reports on pending issues, escalations, delivery performance, and resolution status.
• Maintain accurate documentation of courier communications and issue resolutions.
• Identify recurring operational challenges and recommend process improvements to reduce delivery failures.
• Coordinate with courier partners for freight billing reconciliation, invoice verification, and timely resolution of billing discrepancies, claims, and payment-related issues.

Required Skills

• Excellent communication and coordination skills.
• Strong follow-up and stakeholder management abilities.
• Good analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Excel and Google Sheets.
• Experience working with courier aggregators and logistics partners is preferred.
• Knowledge of order management systems, WMS, TMS, or CRM platforms is an advantage.

Qualifications

• Graduate in any discipline.
• 3–5 years of experience in logistics, supply chain, courier operations, e-commerce, or customer operations.
• Experience in D2C or e-commerce logistics will be an added advantage.