Operations Executive - Forum Mall (Freshers)

Spinny; Chennai; On-site; INR 400,000 - 600,000; Full time

Job summary

Spinny in Chennai is seeking a detail-oriented lead closure coordinator to synchronize efforts between customers, field teams, and the finance unit to close a sale efficiently. You will verify tokened leads, collect documents, schedule field visits, coordinate payment releases and loan closures, upload paperwork to the CRM, and ensure smooth handover to post-sales.

This role requires strong communication, organization, and a proactive approach to keep deliveries on track and to resolve blockers

Responsibilities

• Coordinating with customers, field executives, closure executives, finance team etc. to successfully close the lead.
• Confirming details and documents of tokened leads and vetting the last call during token
• Calling the seller to confirm the procurement schedule and sharing the list of documents to get them ready before the field executive visit the seller
• Managing schedule of the visit with customer and field executive.
• Coordinating with field executive and finance team for payment release and loan closure
• In case of any price change or additional hold amount, informing seller and lead owner
• In case of challan, clearing the dues of challan on vahan website
• Making sure of the delivery of the vehicle to workshop team and taking sign off
• Uploading all the documents in CRM dashboard
• Handing over the original documents to post sales team and taking sign off
• Follow up with the seller on the documents for which amount is held
• Receiving the held documents from seller and releasing the held amount
• Recovering the token amount in case of token cancellations
• Follow up with the sellers where delivery scheduled is for more than 4 days and convince them to deliver the vehicle earlier.

Job description

Key Responsibilities Include:

• Coordinating with customers, field executives, closure executives, finance team etc. to successfully close the lead.
• Confirming details and documents of tokened leads and vetting the last call during token
• Calling the seller to confirm the procurement schedule and sharing the list of documents to get them ready before the field executive visit the seller
• Managing schedule of the visit with customer and field executive.
• Coordinating with field executive and finance team for payment release and loan closure
• In case of any price change or additional hold amount, informing seller and lead owner
• In case of challan, clearing the dues of challan on vahan website
• Making sure of the delivery of the vehicle to workshop team and taking sign off
• Uploading all the documents in CRM dashboard
• Handing over the original documents to post sales team and taking sign off
• Follow up with the seller on the documents for which amount is held
• Receiving the held documents from seller and releasing the held amount
• Recovering the token amount in case of token cancellations
• Follow up with the sellers where delivery scheduled is for more than 4 days and convince them to deliver the vehicle earlier.