Front Desk officer

Astronea Wardrobe; Mumbai; On-site; INR 420,000 - 600,000; Full time

Job summary

Astronea Wardrobe in Mumbai is seeking a Front Desk Officer to be the showroom's premier brand ambassador. You will welcome high-end clients, handle inquiries, and coordinate admin tasks to ensure a seamless shift from showroom visitors to design consultations.

Responsibilities span client hospitality, CRM data logging, and managing appointment calendars for design reviews and site measurements. You will provide product information, assist with deposits, invoicing, and follow up with prospects

Qualifications

• Minimum 1-2 years in high-end retail, hospitality, interior design, or luxury showroom environments.
• Excellent verbal communication and strong organizational skills.
• Proficient with CRM software, Google Workspace, MS Office, and scheduling tools.

Responsibilities

• Greet showroom visitors with a professional, welcoming demeanor.
• Introduce clients to showroom layout and the custom furniture design process.
• Offer refreshments and maintain a luxury-standard hospitality experience.
• Filter initial design requirements to match clients with the right interior designer or sales consultant.
• Manage inbound communications including phone calls, emails, and online design consultation bookings.
• Coordinate the appointment calendar for design consultations and site measurement visits.
• Maintain the reception area and front-of-house displays to look pristine, organized, and well-lit.
• Log visitor details and project inquiries accurately into the CRM system.
• Provide basic product information regarding wood types, fabric options, finishes, and production timelines.
• Process initial payments, booking deposits, and handle basic invoicing.
• Follow up with prospective clients who visited the showroom to schedule follow-up design reviews.

Skills

Verbal communication

Organizational skills

Polished appearance

Tools

CRM software

Google Workspace

MS Office

Job description

Role & responsibilities

The Front Desk Officer serves as the primary brand ambassador and coordinator at the showroom. This role is responsible for welcoming high-end clients, managing initial inquiries, and providing administrative support to ensure a seamless transition from showroom visitors to design consultations.

Key Responsibilities

Client Relations & Hospitality

• Greet showroom visitors with a professional and welcoming demeanor.
• Introduce clients to the showroom layout and the custom furniture design process.
• Offer refreshments and maintain a luxury-standard hospitality experience.
• Filter initial design requirements to match clients with the right interior designer or sales consultant.

Administrative & Showroom Coordination

• Manage inbound communications including phone calls, emails, and online design consultation bookings.
• Coordinate the appointment calendar for design consultations and site measurement visits.
• Maintain the reception area and front-of-house displays to ensure they look pristine, organized, and well-lit.
• Log visitor details and project inquiries accurately into the CRM system.

Sales & Design Support

• Provide basic product information regarding wood types, fabric options, finishes, and production timelines.
• Process initial payments, booking deposits, and handle basic invoicing.
• Follow up with prospective clients who visited the showroom to schedule follow-up design reviews.

Preferred candidate profile

Role Requirements

• Experience: Minimum 1-2 years in high-end retail, hospitality, interior design, or luxury showroom environments.
• Skills: Excellent verbal communication, strong organizational skills, and a polished appearance.
• Tech Literacy: Proficiency with CRM software, Google Workspace/MS Office, and appointment scheduling tools.
• Knowledge: A passion for interior design, architecture, or furniture manufacturing is highly preferred.