Operations Executive

Enoch Enterprises; New Delhi; On-site; INR 216,000 - 360,000; Full time

Job summary

Oxxy, a healthcare brand, seeks an Operations Executive for our Nizamuddin East, New Delhi office to deliver high-quality customer service and manage medical inquiries. The role focuses on driving growth by introducing customers to subscription products and ensuring smooth onboarding.

The ideal candidate has 2–5 years in customer service or healthcare operations and is fluent in English and Hindi, with immediate availability for a full-time on-site position.

Qualifications

• Bachelor’s degree in Healthcare Operations or related field.
• 2–5 years of experience in customer service or healthcare operations.
• Native or professional proficiency in English and Hindi.
• Must work full-time on-site in New Delhi (Nizamuddin East) and join immediately.

Responsibilities

• Serve as the primary contact for patient queries and concerns.
• Educate customers on Oxxy’s subscription plans and drive conversions.
• Onboard new customers and coordinate medical appointments and lab bookings.

Skills

Customer Service

Communication

Data Analysis

Operations

Education

Bachelor's degree in Healthcare Operations or related field

Job description

Oxxy is a highly progressive, rapidly growing healthcare brand with a vast nationwide presence and over 2 million paying customers. We provide innovative, complementary solutions to traditional healthcare insurance. As we scale toward unicorn status, we are expanding our New Delhi team and offering exceptional career growth, competitive pay, and valuable networking opportunities.

Role Summary

We are seeking a full-time, on-site Operations Executive based at our Nizamuddin East office in New Delhi. This vital role focuses on delivering high-quality customer service, addressing medical inquiries, and driving growth by introducing customers to our subscription products.

Key Responsibilities

1. Manage Customer Service & Medical Care

• Serve as the primary point of contact for patient queries and concerns.
• Guide customers with empathy-driven support regarding their medical healthcare needs.
• Handle high-volume inbound inquiries with professional care and efficiency.

2. Conduct Product Briefings & Conversion

• Educate customers on Oxxy’s retail medical subscription plans.
• Deliver clear product briefings highlighting the value of our solutions.
• Assist customers seamlessly through the subscription purchase process to meet conversion.

3. Optimize Daily Operations

• Execute customer onboarding and introductory welcome calls.
• Facilitate swift, accurate medical appointment, service empanlement and lab test bookings.
• Resolve customer issues promptly to maintain high satisfaction metrics.

Core Qualifications

• Education: Bachelor's degree in Healthcare Operations or a related field.
• Experience: 2 to 5 years of experience in customer service or healthcare operations.
• Communication: Native or professional proficiency in both English and Hindi.
• Skills: Strong interpersonal skills, analytical mindset, and data-driven problem-solving.
• Location & Availability: Must be able to work full-time on-site in Nizamuddin East and join immediately.

Please Note: Studied at a reputed B-school. Graduation completed from a top-tier college. Only eligible candidates may apply

• Employment Type: Full-time
• Schedule: Monday to Saturday (6 days a week)
• Compensation: upto 3.6 LPA (upto 30,000 per month based on interview)
• Immdiate Joiner