Operations

Getvisitapp; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Visit Health, a pioneering health-tech platform, is seeking an Operations Lead to manage end-to-end operational processes in India. You will coordinate with doctors, labs, and hospitals to ensure seamless service delivery and drive performance against KPIs.

The role requires 5+ years in healthcare tech operations, with strong communication in Hindi and English. Based in Dadri, Uttar Pradesh, the position offers a dynamic work environment and opportunities to scale preventive health initiatives.

Qualifications

• Must have expert knowledge of operations processes.
• Working knowledge of calling process.
• Good understanding of user grievance redressal.
• Experience of 5+ years in Operations (preferably in Healthcare Technology).
• Good understanding of Hindi and English.

Responsibilities

• Communicate textually as well as verbally with end users.
• Coordinate with customers, labs, hospitals to ensure the service.
• Execute resolution implementations balancing quality, promptness and coordination.
• Work with a cross-discipline team within the Operations team.
• Monitor KPIs like SLAs, response times, accuracy, CSAT/NPS; conduct reviews and recognize achievements.
• Identify training needs and facilitate skill development programs.
• Ensure optimal staffing and scheduling to meet demand.
• Ensure adherence to company policies, SOPs and compliance standards.
• Continuously identify and implement process improvements to boost efficiency and reduce costs.

Skills

Operations processes

Calling process

User grievance redressal

Communication

Hindi

English

Job description

Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originated as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all-in-one wellness ecosystem that connects doctors, insurers, and millions of Indian families. Our services range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being.

- Employee Assistance Program (EAP): Mental health support services for a balanced work-life experience.

- Personalized Health Plans: Tailored wellness programs with fitness, meditation, and nutritional guidance.

- Health Check-ups & Screenings: Preventive check-ups and vaccinations for proactive health management.

- Comprehensive Wellness Programs: Designed to boost morale, productivity, and holistic employee health.

- Preventive & OPD Care: Seamless primary care and OPD services, reducing out-of-pocket expenses through cashless OPD benefits.

Founding Team

The founding team — Chetan Anand, Anurag Prasad, Vaibhav Singh, and Shashvat Tripathi — established Visit Health to bridge the healthcare gap in India. Driven by their experiences with limited healthcare access in Pilani, they have built Visit Health into a platform that advocates quality, accessible healthcare for everyone.

What Sets Us Apart

- Comprehensive & Flexible OPD Benefits: Visit offers unlimited access packages for employees and dependents, covering mental health, nutrition, diagnostics, and doctor consultations.

- Integrated Platform: Combining primary and secondary care, our platform connects corporates, insurers, and retailers, making healthcare seamless and holistic.

- Engagement & Gamification: AI-driven insights, step challenges, and rewards (FitCoins) drive high engagement and builds lasting healthy habits.

- 24/7 Accessibility: Accessible health support anytime, designed to address India’s diverse healthcare needs.

- Expanding Primary Care Access: Serving over 5 million users with 1.5 million annual health checkups, 500,000 doctor consultations, and 200,000 pharmacy orders.

- Strategic Partnerships: Collaborations with leading insurers and doctors, reaching 2,500 major Indian corporations and MSMEs.

- Technological Innovation: Introduced India’s first cashless OPD insurance program in partnership with Apollo Munich, with a network of over 35,000 doctors.

- Awards & Recognition: Honored in Forbes 30 Under 30 Asia (2020) and BITSAA Global 30 Under 30 (2022).

- Funding Success: Secured over $40 million in investments to drive growth and service expansion.

Future Vision

Visit Health aims to further strengthen India’s primary care infrastructure, expand its corporate and insurer partnerships, and introduce advanced health tech solutions. With a focus on universal health coverage, we're committed to making healthcare accessible for all employees and their families, supporting them in leading healthier lives.

Visit Health — Empowering workplaces with accessible, affordable, and impactful healthcare.

As part of your day-to-day work, you will

1. Communicate textually as well as verbally with end users.
2. Coordinate with customers, labs, hospitals to ensure the service.
3. Execute resolution implementations and work towards appropriate balance between quality, promptness and coordination.
4. Work with a cross-discipline team of diverse verticals within the Operations team.
5. Monitor individual and team performance against defined Key Performance Indicators (KPIs) such as service level agreements (SLAs), response times, accuracy rates, and customer satisfaction scores (CSAT/NPS). Conduct regular one-on-one meetings, provide constructive feedback, and recognize achievements.
6. Identify training needs, provide the same, and facilitate skill development programs to enhance team capabilities and career growth.
7. Ensure optimal team staffing and scheduling to meet operational demands and maintain efficient service delivery.
8. Ensure the team consistently adheres to company policies, procedures, and compliance standards
9. Continuously identify and implement improvements in operational processes to enhance efficiency, reduce costs, and improve service quality.
10. implementing regular audits to Ensure the team strictly follows Standard Operating Procedures (SOPs) for all operational tasks

Must Haves

• Expert knowledge of operations processes.
• Working knowledge of calling process.
• Good understanding of user grievance redressal.
• Experience of 5+ years in Operations (preferably in the Healthcare Technology Industry)- Good understanding of Hindi and English.
• Proficient in Communication (Written as well as verbal).