Sales Executive - Noida

Berkowits Hair & Skin Clinics; Dadri; On-site; INR 300,000 - 420,000; Full time

Job summary

Berkowits Hair & Skin Clinics is seeking a proactive Sales Executive to own client relationships and drive clinic appointments. You will nurture inquiries, manage multi-channel leads, and coordinate tele-consultations with doctors to ensure a smooth client journey from first contact to visit.

Primary responsibilities include converting leads, follow-ups, and sustaining high walk-in conversions, while supporting stock and hygiene in clinic operations.

Qualifications

• Excellent communication in Hindi and English, with strong interpersonal skills.
• Experience with inside sales, tele-calling, CRM, or healthcare sales.
• Strong relationship-building and customer-service orientation.
• Highly organised with diligent follow-up and attention to detail.

Responsibilities

• Nurture prospective and existing clients to generate appointments and walk-ins.
• Manage enquiries from calls, website, social media, walk-ins, referrals, WhatsApp, and campaigns.
• Convert enquiries into clinic visits and maximize lead-to-visit conversions.
• Confirm appointments, reduce no-shows with reminders, and guide on treatments and pricing.
• Coordinate tele-consultations with doctors or Branch Manager when needed.
• Maintain accurate client records and lead status in CRM systems.
• Support stock and clinical operations to keep the clinic ready for customers.

Skills

Communication

CRM experience

Relationship building

Organisation

Multitasking

Tools

CRM software

Job description

About The Role

We are looking for a proactive and customer-focused Sales Executive to become the relationship owner for our clinic. Your primary responsibility will be to nurture prospective and existing clients, build long-term relationships, and ensure a consistent flow of appointments and walk‑ins for our doctors and consultants. You will manage the complete client journey—from the first enquiry to the clinic visit—while delivering an exceptional customer experience. As a secondary responsibility, you will support basic clinic operations by helping maintain stock and operational hygiene.

Key Responsibilities

• Build and nurture relationships with new and existing clients through regular follow‑ups and personalized communication.
• Manage all enquiries received through calls, website, social media, walk‑ins, referrals, WhatsApp, and marketing campaigns.
• Convert enquiries into clinic appointments and maximise lead‑to‑visit conversions.
• Ensure every lead receives timely attention and that no enquiry remains unattended.
• Coordinate tele‑consultations with doctors or the Branch Manager whenever required.
• Follow up with missed appointments, inactive clients, and existing clients to generate repeat visits and consultations.
• Identify opportunities for package renewals, cross‑selling, and upselling based on client needs.
• Maintain accurate client records, follow‑up remarks, and lead status in the CRM (SalesMax, Zenoti, or similar software).
• Confirm appointments, minimise no‑shows through reminder calls, and provide professional guidance on treatments, services, pricing, and offers.
• Collaborate closely with doctors, consultants, and the Branch Manager to achieve clinic revenue and consultation targets.
• Generate daily and weekly reports on lead management, appointments, and conversions.
• Support clinic operations by maintaining stock records, monitoring inventory, ensuring operational hygiene, and keeping the clinic customer‑ready.

Skills & Qualifications

• Excellent communication skills in regional language, Hindi and English.
• Strong relationship‑building, persuasion, and customer service skills.
• Experience in inside sales, tele‑calling, CRM, customer relationship management, or healthcare sales is preferred.
• Comfortable using CRM software.
• Highly organised with strong follow‑up discipline and attention to detail.
• Positive, target‑oriented, and passionate about helping customers.
• Ability to multitask in a fast‑paced clinic environment.

What Success Looks Like

• High appointment booking and walk‑in conversion rates.
• Strong client relationships leading to repeat visits and referrals.
• Consistent achievement of sales and consultation targets.
• Excellent CRM discipline and follow‑up compliance.
• Well‑maintained clinic stock and operational readiness.

Location: Main J‑1, Maharaja Agrasen Marg, opposite The great india place mall, J Block, Pocket J, Sector 18, Noida, Uttar Pradesh 201301

Contact on: [e-mail] or 9821942300