Operations Executive

TP; Mohali; On-site; INR 210,000 - 330,000; Full time

Benefits offered by this job

Work From Office

Rotational night shifts

Rotational weekly offs

Job summary

TP in Mohali is seeking a Customer Support Executive for Non-Voice Chat Process. The role involves handling queries via chat, delivering positive customer experiences, and maintaining quality while following process guidelines. Night shift rotations apply, with work from office.

Candidates must be comfortable in rotational shifts and strong in written English. Key requirements include excellent communication, 30 WPM typing, and 90% accuracy.

Qualifications

• Excellent written and verbal communication skills.
• Fluent in English.
• Typing speed: 30 WPM.
• Typing accuracy: 90%.
• Comfortable working in rotational night shifts.
• Willing to work from office.

Responsibilities

• Handle customer queries and provide accurate resolutions through chat support.
• Understand customer concerns and deliver a positive customer experience.
• Resolve issues efficiently while maintaining quality and productivity standards.
• Ensure professional and effective written communication with customers.
• Follow process guidelines and escalate complex issues whenever required.

Skills

Communication skills

English fluency

Typing speed 30 WPM

Typing accuracy 90%

Job description

Hiring: Customer Support Executive Non-Voice / Chat Process

Location: Mohali

Role: Customer Support Executive Non-Voice

Process: Chat Support

Shift: Rotational Shifts (Majorly Night Shifts)

Weekly Off: Rotational – 2 weeks off

Work Model: Work From Office

Job Responsibilities

• Handle customer queries and provide accurate resolutions through chat support.
• Understand customer concerns and deliver a positive customer experience.
• Resolve issues efficiently while maintaining quality and productivity standards.
• Ensure professional and effective written communication with customers.
• Follow process guidelines and *escalate complex issues whenever required.*

Requirements

• Excellent written and verbal communication skills.
• Fluent in English.
• Confident while interacting with and assisting customers.
• Typing Speed: Minimum 30 WPM.
• Typing Accuracy: Minimum 90%.
• Comfortable working in rotational shifts, including night shifts.
• Candidates should be comfortable working from office.

Selection Process

• Recruiter Screening
• Assessment: SHL Typing, English/Writing & Verbal Ability Assessment
• Managerial/Operations Round – Final Round

Facilities & Benefits

• Work From Office
• Rotational shifts, predominantly night shifts
• Rotational weekly offs