Customer Support Executive - International

TP; Mohali; On-site; INR 250,000 - 400,000; Full time

Job summary

TP in Mohali is seeking a Customer Support Executive for an international process. You will handle customer inquiries via calls, email, or chat and ensure a customer-centric approach. The role requires excellent English communication, a graduate degree, and willingness to work rotating/night shifts.

Experience in international voice or non-voice processes is preferred. Key metrics include high-quality resolutions, timely follow-ups, and accurate record-keeping across multi-channel support.

Qualifications

• Excellent verbal and written English communication skills.
• Experience in international voice/non-voice process preferred.
• Willingness to work in rotational/night shifts.

Responsibilities

• Handle customer inquiries via calls, email, or chat.
• Resolve customer issues professionally and efficiently.
• Maintain accurate records of customer interactions.
• Meet quality and productivity targets.

Skills

English proficiency

Customer service

Multichannel support

Education

Graduate

Job description

Job Title: Customer Support Executive (International Process)

We are looking for a Customer Support Executive to handle customer queries for an international process. The candidate should possess excellent communication skills and a customer-centric approach.

Key Responsibilities:

• Handle customer inquiries via calls, email, or chat.
• Resolve customer issues efficiently and professionally.
• Maintain accurate records of customer interactions.
• Meet quality and productivity targets.

Requirements:

• Excellent verbal and written English communication skills.
• Graduate can apply.
• Experience in international voice/non-voice process is preferred.
• Willingness to work in rotational/night shifts.

Location: [Mohali]
Experience: 0-3 Years
Shift: Rotational/Night Shift (International Process)