Customer Support Executive Non-Voice Chat Process

TP; Jaipur; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Cab facility for female candidates

Job summary

TP is hiring a Customer Support Executive Non-Voice for chat-based assistance in Jaipur. The role focuses on resolving customer queries via chat, maintaining quality, and delivering a positive experience. Night shifts are common, with rotational weekly offs and an on-site work model.

The candidate should have fluent English, excellent written communication, and typing speed of at least 30 WPM with 90% accuracy. Office-based role with cab facility for female candidates.

Qualifications

• Excellent written and verbal communication skills.
• Fluent in English.
• Typing Speed: Minimum 30 WPM.
• Typing Accuracy: Minimum 90%.
• Comfortable working in rotational shifts, including night shifts.
• Candidates should be comfortable working from office.

Responsibilities

• Handle customer queries and provide accurate resolutions through chat support.
• Understand customer concerns and deliver a positive customer experience.
• Resolve issues efficiently while maintaining quality and productivity standards.
• Ensure professional and effective written communication with customers.
• Follow process guidelines and escalated complex issues whenever required.

Skills

English Fluency

Typing 30 WPM

Written Communication

Night Shifts

Office Presence

Job description

Hiring: Customer Support Executive Non-Voice / Chat Process

Location: Jaipur

Role: Customer Support Executive Non-Voice

Process: Chat Support

Shift: Rotational Shifts (Majorly Night Shifts)

Weekly Off: Rotational – 2 weeks off

Work Model: Work From Office

Job Responsibilities

• Handle customer queries and provide accurate resolutions through chat support.
• Understand customer concerns and deliver a positive customer experience.
• Resolve issues efficiently while maintaining quality and productivity standards.
• Ensure professional and effective written communication with customers.
• Follow process guidelines and escalated complex issues whenever required.

Requirements

• Excellent written and verbal communication skills.
• Fluent in English.
• Confident while interacting with and assisting customers.
• Typing Speed: Minimum 30 WPM.
• Typing Accuracy: Minimum 90%.
• Comfortable working in rotational shifts, including night shifts.
• Candidates should be comfortable working from office.

Selection Process

• Recruiter Screening
• Assessment: SHL Typing, English/Writing & Verbal Ability Assessment
• Managerial/Operations Round – Final Round

Facilities & Benefits

• Work From Office
• Rotational shifts, predominantly night shifts
• Rotational weekly offs
• Cab facility for female candidates (applicable charges may be deducted from in-hand salary)