Operations Executive

TutorBin; Gurugram District; On-site; INR 300,000 - 540,000; Full time

Benefits offered by this job

Great working culture

Job summary

TutorBin is seeking an Operations Executive to streamline interactions with students and tutors, understand user requirements, post them, and connect with the most suitable tutors. You will directly influence revenue and satisfaction by ensuring smooth order execution.

Candidates with 0–2 years of Ed-Tech experience, strong Excel/Word skills, English proficiency, and a proactive, analytical mindset will thrive in a collaborative team environment that values growth and reliability.

Qualifications

• 0–2 years of experience is preferred in Ed-Tech
• Proficiency in Excel and Word for data analysis and document creation
• Excellent English language skills, written and spoken
• Professionalism and promptness in English typing
• Strong analytical thinking to understand business problems
• Team player with proactive attitude and collaboration
• Foundational understanding of engineering concepts from engineering curricula
• Engage with leads and users via CRM portals to convert orders and drive growth
• Ability to multitask across multiple digital platforms and tools
• Active listening to accurately capture user needs and respond promptly
• Coordinate calls, emails, and chats to ensure orders are completed successfully

Responsibilities

• Engage with students and tutors to understand needs and post requirements
• Connect with tutors to find the most suitable matches
• Maintain and track leads using CRM and in-house portal
• Collaborate with team to achieve growth and revenue goals
• Process orders and ensure timely completion through effective communication
• Provide clear and concise updates to stakeholders

Skills

Excel

Word

CRM systems

English communication

Analytical thinking

Team player

Engineering concepts

Active listening

Multitasking

Proactive mindset

Education

Engineering fundamentals

Tools

Microsoft Excel

Microsoft Word

CRM systems

In-house portal

Job description

The operations executive position at TutorBin is a dynamic and rewarding role, offering a unique opportunity to influence the organization's business by engaging directly with students and tutors. You will play a vital role in understanding user requirements, posting them, and connecting with the most suitable tutors. This role directly impacts the organization's revenue and user satisfaction.

Education & Work Experience:

• 0 to 2 years of experience (Ed-Tech industry preferred)

Skills Required:

• Proficient in using Microsoft Excel and Word, with the ability to effectively utilize their features for data analysis and document creation.
• Familiarity and ease in navigating various digital platforms, including CRM systems, to efficiently manage and track relevant information and tasks.
• Excellent English language skills, both written and spoken, enabling clear and concise communication with internal and external stakeholders.
• Demonstrates professionalism and promptness in English typing, ensuring accurate and timely correspondence.
• Strong analytical thinking skills, capable of analyzing business problems and effectively understanding their underlying factors.
• Works well within a team, fostering collaboration and synergy among colleagues, while also possessing a proactive and self-driven attitude towards achieving goals.
• Possesses a foundational understanding of engineering problem statements derived from the academic curriculum of key engineering domains, allowing for comprehension and engagement with relevant subject matter.
• Engage in professional and effective communication with website leads and registered users, utilizing the in-house portal and CRM platforms, through chat conversations to convert orders and drive business growth.
• Demonstrate multitasking abilities by efficiently managing and navigating multiple digital platforms simultaneously, ensuring seamless coordination and workflow.
• Implement growth strategies by proactively communicating with users, understanding their needs, and effectively addressing their requirements and problem statements.
• Employ active listening skills to grasp the precise demands and expectations of users, enabling prompt and accurate action to be taken.
• Handle incoming calls, emails, and chats, facilitating communication between users, tutors, team members, and subject matter experts on our portal, with the ultimate goal of ensuring the successful completion of every order.

Other Perks & Allowances

• Great and prosperous working culture & environment