Operations Executive

J&C Language School New Delhi; New Delhi; On-site; INR 350,000 - 550,000; Full time

Job summary

J&C Language School in New Delhi is seeking an Admin & Operations Executive to ensure smooth coordination of teachers, batches, and student activities within our EdTech environment.

The role requires strong organizational and communication skills, the ability to manage schedules, onboarding, attendance, and batch mergers, and a calm, detail oriented approach to daily operations. The candidate works full-time on-site, six days a week, with one rotational day off.

Qualifications

• Bachelor's degree in any discipline; Business Administration, Education, or related field preferred.
• 1-3 years of experience in operations, academic coordination, or administrative roles; EdTech experience is preferred.
• Strong organizational skills with the ability to manage multiple batches and schedules simultaneously.
• Excellent written and verbal communication skills to coordinate effectively with teachers, students, and internal teams.
• Proficiency in MS Excel and MS PowerPoint; working knowledge of LMS platforms and AI-based productivity tools is an added advantage.

Responsibilities

• Teacher Coordination: coordinate teacher availability, timetables, and substitutions; onboard new teachers; monitor attendance and session schedules; collect feedback.
• Batch Management & Merging: monitor batch strength, enrollment, and engagement; consolidate or merge batches; reassign students and teachers during merges or splits.
• Operations Excellence & Administration: maintain trackers and dashboards; identify process inefficiencies; support escalations; coordinate with Academics, Technology, Sales, and Customer Support.
• Prepare regular reports on batch performance and KPIs; ensure SOPs and process checklists are followed.

Skills

Organizational skills

Communication skills

Multitasking

Under pressure

Attention to detail

Problem-solving

Time management

Education

Bachelor's degree in any discipline

Tools

MS Excel

MS PowerPoint

LMS platforms

AI-based productivity tools

Job description

Job Description

• Admin & Operations Executive
• Admin & Operations | Full-Time | Work From Office
• Department: Admin & Operations
• Company Address: J&C Language School, 27 PG, Janakpuri, New Delhi - 110058
• Working Hours: 10:00 AM - 7:00 PM
• Working Days: 6 days a week, with 1 rotational day off
• Reports To: Mr. Chetan Sharma
• Employment Type: Full-Time
• Salary: As per industry standards

About the Role

J&C Language School is looking for a detail-oriented, organized, and proactive Admin & Operations Executive to join our EdTech team. This role is central to our day-to-day academic operations, ensuring that teachers, batches, and students experience a smooth and well-coordinated learning journey. The ideal candidate is a natural organizer who enjoys solving scheduling challenges, communicates clearly with stakeholders, and can confidently manage multiple moving parts at once.

Key Responsibilities

• Teacher Coordination
  • Act as the primary point of contact between teachers and the operations team for day-to-day queries and scheduling needs.
  • Coordinate teacher availability, timetables, and substitutions in case of leaves or last-minute changes.
  • Onboard new teachers into internal systems, batches, and tools, ensuring they receive all required access and information.
  • Track teacher attendance, punctuality, and adherence to session schedules.
  • Collect and organize teacher feedback, session reports, and performance-related documentation.
• Batch Management & Merging
  • Monitor batch strength, attendance, and engagement levels across live and ongoing cohorts.
  • Identify batches that are under-enrolled or require consolidation, and execute batch merging in coordination with the academic and sales teams.
  • Reassign students and teachers smoothly during batch merges or splits, with minimal disruption to the learning experience.
  • Maintain updated batch schedules, calendars, and rosters across all systems, including the LMS, CRM, and internal trackers.
  • Communicate batch changes clearly and promptly to students, parents, and teachers.
• Operations Excellence & Administration
  • Maintain accurate and up-to-date operational trackers and dashboards, including attendance, batch health, and teacher utilization.
  • Identify inefficiencies in existing processes and suggest or implement improvements for smoother operations.
  • Support the resolution of escalations related to scheduling, teacher availability, or batch-related issues.
  • Coordinate with cross-functional teams, including Academics, Technology, Sales, and Customer Support, to ensure seamless service delivery.

Additional Responsibilities

• Prepare regular reports and MIS on batch performance, teacher utilization, and operational KPIs for leadership review.
• Ensure documentation, SOPs, and process checklists remain current and are followed consistently.

Required Skills & Qualifications

• Bachelor's degree in any discipline; Business Administration, Education, or a related field is preferred.
• 1-3 years of experience in operations, academic coordination, or administrative roles; EdTech experience is preferred.
• Strong organizational skills with the ability to manage multiple batches and schedules simultaneously.
• Excellent written and verbal communication skills to coordinate effectively with teachers, students, and internal teams.
• Proficiency in MS Excel and MS PowerPoint; working knowledge of LMS platforms and AI-based productivity tools is an added advantage.
• Strong problem-solving skills with a process-improvement mindset.
• Ability to work under pressure and manage last-minute changes calmly and efficiently.
• High attention to detail, accountability, and follow-through.
• Comfortable working 6 days a week on a full-time, work-from-office basis, with 1 rotational day off.

Good to Have

• Prior experience working with EdTech platforms or online tutoring and coaching businesses.
• Hands-on knowledge of Learning Management Systems, MS PowerPoint, MS Excel, and AI-based productivity tools.
• Basic data-analysis skills for tracking and interpreting operational metrics.

What We Offer

• Opportunity to work in a fast-paced, high-growth EdTech environment.
• Cross-functional exposure to academic, sales, operations, and technology teams.
• A clear growth path into senior operations and program-management roles.

J&C Language School is an equal opportunity employer committed to building a diverse and inclusive workplace.