Operations Executive

Rempact

Bengaluru South

On-site

INR 250,000 - 450,000

Full time

32 hours ago

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Job summary

Rempact in Bengaluru is seeking an Operations Executive to own daily operations across fulfilment, inventory, returns and front-line customer care for the company's own store and marketplaces.

You will work hands-on from the office and warehouse, keeping SLAs green and building repeatable workflows and automations as order volumes grow from ~100 to 200+ per day.

Qualifications

1-3 years experience in ecommerce operations, fulfillment or supply chain coordination.
Front-line customer service via phone/WhatsApp/chat.
Multi-platform dashboard management across ecommerce/logistics tools.
Inventory management or warehouse coordination experience preferred.

Responsibilities

Order Processing & COD management: monitor and process orders, verify delivery addresses, convert COD to prepaid where possible.
Fulfilment & Dispatch: manage daily fulfilment, handle exceptions, oversee packing and courier pickups.
Inventory Management: daily stock audits, stock transfers, sync inventory across platforms.
Delivery, NDR & Returns: monitor delivery performance, handle failed deliveries, process returns within SLAs.
Customer Care & Query Resolution: respond via LimeChat, WhatsApp, email; maintain on-brand tone.
Reporting & Continuous Improvement: maintain daily ops report, update SOPs, seek automation opportunities.
Office & Materials Coordination: manage packaging supplies, dispatch samples, vendor coordination.

Skills

E-commerce operations

Order fulfilment

Customer service

Dashboard management

Inventory/Warehouse coordination

Tools

Shopify admin

WhatsApp Business

Google Maps

Excel/Google Sheets

WareIQ

EasyEcom

Return Prime

Amazon Seller

LimeChat

Job description

About The Company

Our client is a premium travel & lifestyle bag brand built for women who move differently. They design products that are practical, stylish and thoughtfully crafted — sold on their own store, across marketplaces, and increasingly offline.

Position: Operations Executive

Location: Bangalore

Working Days: Monday to Saturday

Experience Required: 1-3 years

About The Company

Our client runs an AI-native operation, and you’ll be encouraged to automate your own work as you go — a strong place to build modern, hands-on ops skills early in your career.

Role Overview

This is the person who keeps our client’s daily operations running. You’ll own the day-to-day across fulfilment, inventory, returns and front-line customer care — everything from the moment an order is placed to the moment it (or its return) is resolved — across their own store and marketplaces.

You’ll work hands-on from the office and warehouse, keep our client’s SLAs green, and build simple, repeatable workflows (and automations) so operations stay calm as order volumes grow from ~100 to 200+ a day.

Key Responsibilities

Order Processing & COD Management

Monitor and process Shopify and marketplace orders, and exchange requests, through the day.

Call customers to confirm unresponsive COD orders and verify delivery addresses (Google Maps).

Run the RTO-prevention protocol, convert COD to prepaid where possible, and screen high-risk orders before dispatch.

Fulfilment & Dispatch

Run daily fulfilment on WareIQ and the Amazon / marketplace dashboards.

Handle exception cases — e.g. personalisation done from the office — and keep them on time.

Oversee packing and dispatch quality so every parcel meets our client’s unboxing standard; generate labels/manifests and coordinate courier pickups.

Inventory Management

Conduct daily stock audits; trigger transfers when a SKU drops below threshold and coordinate replenishment with the manufacturer/warehouse.

Keep Shopify and marketplace inventory in sync through the day, and flag slow / dead stock in the weekly report.

Delivery, NDR & Returns

Monitor delivery performance across courier partners and proactively update customers on delays.

Work the daily NDR (failed-delivery) queue — re-attempts, callbacks, address fixes — to save deliveries before they turn into RTOs.

Respond to return / exchange requests within 24 hours, run digital/physical QC, process refunds accurately, coordinate reverse pickups, and close returns within 5-7 days.

Customer Care & Query Resolution

Handle front-line customer queries on LimeChat, WhatsApp and email — order status (“where is my order”), delivery issues, exchanges and general questions.

Resolve or elevate within SLA, keep the tone on-brand, and surface recurring issues to the team so they get fixed at the source.

Reporting & Continuous Improvement

Own the daily ops report / EOD — orders shipped vs pending, RTO/NDR, returns status, SLA breaches and stock alerts — so the team can read the state of ops at a glance.

Keep SOPs current, and continuously reduce manual work — automate repetitive steps and suggest system improvements.

Office & Materials Coordination

Keep packaging and consumables stocked and reordered; coordinate sample, PR / influencer and gifting dispatches; handle ad-hoc office and vendor coordination.

Required Skills & Experience

Experience (1-3 years)