Operations Engineer

Niyukti Systems, Inc; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Niyukti Systems, Inc is seeking an Operations Engineer to join its Engineering Operations Team in Mumbai. The role focuses on automating operational processes, delivering advanced product support, and creating custom integrations to meet internal and customer needs.

You will perform root cause analysis, build tools to enhance system functionality, and collaborate across departments to improve our software value. A problem-solving mindset and passion for automation are essential.

Qualifications

• Proven ability to automate operational processes.
• Experience diagnosing and resolving complex product issues.
• Strong scripting and software development skills.

Responsibilities

• Execute and automate operational processes.
• Provide second-level support for the product.
• Implement customer-requested integrations and automations.
• Investigate and identify causes of technical issues escalated by Customer Support.
• Perform root cause analysis for production issues and recommend improvements.
• Develop software to automate operational procedures and meet internal stakeholder needs.
• Design and develop software solutions for customer needs as part of Professional Services.
• Monitor integrations and develop tools to automate report reconciliation and visualization.

Skills

Automation

Root cause analysis

Scripting

Customer support

Integrations

Education

Bachelor's degree in CS/Engineering

Tools

Python

Bash

SQL

REST APIs

Job description

Were seeking an Operations Engineer to join our dynamic Engineering Operations Team. In this role, youll be instrumental in automating operational processes, providing advanced product support, and crafting custom integrations to meet both internal and customer needs. Your work will involve root cause analysis, developing tools to improve system functionality, and collaborating with various departments to enhance our softwares value. If youre a skilled software engineer with a passion for problem-solving and a drive to innovate, we invite you to apply.

Responsibilities

• Execute and automate operational processes
• Provide second-level support for the product
• Implement customer-requested integrations and automations
• Investigate and identify causes of technical issues escalated by Customer Support
• Perform root cause analysis for production issues and recommend improvements
• Develop software to automate operational procedures and meet internal stakeholder needs
• Design and develop software solutions for customer needs as part of Professional Services
• Monitor integrations and develop tools to automate report reconciliation and visualization