Senior Operations Engineer

Cotiviti; India; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Cotiviti seeks a Senior Operations Engineer to manage operations for Edifecs ENR deployments, perform upgrades, and tailor configurations for enterprise clients. You will coordinate with engineering, support, and customer teams to triage issues and deliver reliable, scalable solutions.

You will analyze performance bottlenecks, implement fixes, and automate repetitive tasks while maintaining deployment standards and proactive monitoring. The role requires shift work and on-call flexibility.

Qualifications

• Educational background: B.Tech or MCA in Computer Science.
• Hands-on experience with Java, JMS, SQL Server/Oracle, and web/application servers.
• Proficiency across Windows and Unix flavors.
• Ability to modify and support code or scripting development.

Responsibilities

• Manage end to end operations for Edifecs hosted or customer hosted application instances including deploying upgrades, making configuration changes, managing day to day submission operations, build custom tools and utilities, creating ad-hoc reports / queries as per requirement.
• Provide L2, L3 level technical support to enterprise clients related to technical and operational aspects of the products.
• Perform root cause analysis of the problem and implement long term solution.
• Partner with Product Support Engineers and development teams as necessary to troubleshoot issues and implement resolutions
• Analyse application and database performance, identify bottlenecks and provide fix/ report to the development team for a permanent fix.
• Develop, enhance and maintain custom monitoring and alerting systems to detect and resolve issues proactively.
• Create and maintain deployment standards, ensuring consistency and accuracy in the release process and maintain code repository.
• Continuously and proactively find opportunity to automate the current manual operation tasks to improve overall efficiency.
• Provide workarounds or temporary fixes to the client to avoid processing disruption
• Proactive management of submission cycles, and reactive management of customer reported cases / issues.
• Collect all necessary problem details from customers to be able to effectively see the problem to resolution
• Successfully reproduce customer issues in a controlled test environment
• Follow standard operational procedures for case management
• Deliver a consistent, responsive and satisfying customer experience with each contact.
• Continuously improve troubleshooting skills, product expertise, and knowledge on related technical topics
• Enhance the knowledge base and generate reusable documentation by identifying recurring patterns during customer issue resolution and Share knowledge and expertise with team members to foster a collaborative and learning-oriented culture.
• This job requires working in shifts.
• May need to provide weekend on-call support based on internal roster.

Skills

Java

JMS

SQL

Web servers

Tomcat

IBM WAS

Windows

Unix/Linux

Scripting

Troubleshooting

Education

B.Tech/MCA in Computer Science

Tools

Apache Tomcat

IBM WebSphere (WAS)

Windows

Unix/Linux

Job description

Overview

The Senior Operations Engineer works primarily with enterprise customers of Edifecs Enrollment Management (ENR) products, proactively assisting them with post- implementation support, configuration, upgrade, troubleshooting and day to day operational management. Responsibilities include taking a proactive role working with the Engineering team and Customers to triage and resolve technical, and application-related issues which impact product performance in customer-specific environments, or issues that directly hamper a broader customer adoption of Edifecs products. In addition to working with customers, Senior Operation Engineer will work closely with cross-functional teams, including development, infrastructure, and business teams, to identify and resolve operational issues, implement improvements, and contribute to the overall success of the organization's technology ecosystem.

Responsibilities

• Manage end to end operations for Edifecs hosted or customer hosted application instances including deploying upgrades, making configuration changes, managing day to day submission operations, build custom tools and utilities, creating ad-hoc reports / queries as per requirement.
• Provide L2, L3 level technical support to enterprise clients related to technical and operational aspects of the products.
• Perform root cause analysis of the problem and implement long term solution.
• Partner with Product Support Engineers and development teams as necessary to troubleshoot issues and implement resolutions
• Analyse application and database performance, identify bottlenecks and provide fix/ report to the development team for a permanent fix.
• Develop, enhance and maintain custom monitoring and alerting systems to detect and resolve issues proactively.
• Create and maintain deployment standards, ensuring consistency and accuracy in the release process and maintain code repository.
• Continuously and proactively find opportunity to automate the current manual operation tasks to improve overall efficiency.
• Provide workarounds or temporary fixes to the client to avoid processing disruption
• Proactive management of submission cycles, and reactive management of customer reported cases / issues.
• Collect all necessary problem details from customers to be able to effectively see the problem to resolution
• Successfully reproduce customer issues in a controlled test environment
• Follow standard operational procedures for case management
• Deliver a consistent, responsive and satisfying customer experience with each contact.
• Continuously improve troubleshooting skills, product expertise, and knowledge on related technical topics
• Enhance the knowledge base and generate reusable documentation by identifying recurring patterns during customer issue resolution and Share knowledge and expertise with team members to foster a collaborative and learning-oriented culture.
• This job requires working in shifts.
• May need to provide weekend on-call support based on internal roster.

Qualifications

• B.Tac/MCA in Computer Science.
• Experience of the following underlying technologies used by Edifecs solutions: Java, JMS, SQL Server/ Oracle, Web/Application Servers like Apache Tomcat/ IBM WAS
• Experience with different platforms like Windows as well as Unix flavours.
• Experience in modifying and supporting code or scripting development.
• Proficient in resolving complex issues and adept in meeting deliverables deadlines.
• Excellent communication and interpersonal skills
• Strong decision-making abilities and ability to work collaboratively in a team environment
• Flexibility and adaptability in a fast-paced, constantly changing environment
• Strong problem-solving and critical thinking skill