Associate-Technology Operations Engineering

American Express; Bengaluru; On-site; INR 900,000 - 1,400,000; Full time

Job summary

American Express in Bengaluru is seeking an Associate, Technology Operations Engineering to monitor and maintain technology systems, provide technical support, and contribute to development of new technologies aligned with business objectives.

The role involves hands-on runtime support, incident response, collaboration with software and infra teams, and building monitoring, automation, and deployment pipelines to improve reliability and efficiency across test, staging, and production

Qualifications

• Bachelor’s degree in Computer Science/Engineering or equivalent experience.
• Solid understanding of cloud infrastructure, distributed systems, and containers.
• Experience with monitoring, logging, and incident management in production.
• Hands-on programming in at least one OO language (Java or Python).
• Experience with CI/CD tools like Git, Maven, Jenkins.
• Excellent problem-solving and collaboration skills.
• Experience with APIs and data integration concepts.
• Experience with SQL and NoSQL databases like DB2, Redis, Postgres, Couchbase.
• Public cloud certification is a plus.

Responsibilities

• Provide hands-on support for the runtime operation, ensuring high availability and performance.
• Participate in incident response and root cause analysis efforts.
• Collaborate with software engineering and infrastructure teams to troubleshoot runtime issues.
• Contribute to the design and implementation of monitoring, alerting, and logging solutions.
• Work with cross-functional teams to understand architecture and runtime requirements early in development.
• Support and monitoring of software across test, integration, and production using CI/CD tools like Jenkins.
• Automate deployments in test/production environments.
• Explore new automation techniques to refine agility, speed and quality.
• Contribute to runtime automation and tooling to streamline processes and reduce toil.
• Drive automation and ensure automated tests for new features.
• Mentor peers and foster continuous learning.
• Demonstrate a culture of innovation, collaboration, and continuous improvement.

Skills

Cloud infra

Containerization

Monitoring

Incident management

CI/CD

Python

Java

Bash

Ansible

Linux

SQL/NoSQL databases

Public Cloud

Education

Bachelor's degree in Computer Science or Engineering

Tools

Jenkins

Git

Docker

Kubernetes

Linux

Selenium

Job description

Job Description

Associate, Technology Operations Engineering monitors and maintains technology systems or infrastructure, provides technical support, and collaborates on the development of new technologies and procedures to align with business objectives

Associate, Technology Operations Engineering monitors and maintains technology systems or infrastructure, provides technical support, and collaborates on the development of new technologies and procedures to align with business objectives

Responsibilities

• Provide hands-on support for the runtime operation of our applications, ensuring high availability and performance, drive Mean Time to Restore service level target
• Participate in incident response and root cause analysis efforts to ensure the stability and resilience of the applications.
• Collaborate with software engineering and infrastructure teams to troubleshoot and resolve runtime issues, including performance bottlenecks, scalability challenges, and system failures.
• Contribute to the design and implementation of monitoring, alerting, and logging solutions to proactively identify and address potential runtime issues.
• Work closely with cross-functional teams to understand the application architecture and provide input on runtime and operational requirements early in the software development lifecycle.
• Support and monitoring of software across test, integration, and production environments using Continuous Integration and Continuous Delivery tools, e.g., Jenkins, etc.
• Automate deployments in test or production environments using standard
• Explores new automation techniques to refine the agility, speed and quality of engineering initiatives and efforts
• Contribute to the development and maintenance of runtime automation and tooling to streamline operational processes, improve efficiency, and reduce toil.
• Drive automation and ensure automated test scripts are completed for new features.
• Mentor peers and demonstrate a passion for continuous learning environment for the team.
• Good attitude, communication, willingness to learn and collaborate.
• Bring a culture of innovation, ideas, and continuous improvement.
• Challenging status quo, demonstrate risk taking, and implement creative ideas.
• Implements resiliency standards, tooling, and best practices

Qualifications

Education Qualifications:

• Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience
• A working understanding of cloud infrastructure, distributed systems, and containerization technologies, with experience in supporting critical business applications being a plus.
• Familiarity with monitoring and logging tools, and incident management best practices, to ensure reliability and performance of applications in a production environment.
• Experience in technology operations work
• Solid programming and scripting skills, with hands on experience to automate operational tasks using tools such as Python, Bash, Selenium, Linux and Ansible.
• Hands on programming experience in a minimum of one of the object‑oriented languages like Java/Python
• Excellent problem-solving and troubleshooting abilities, focused on understanding, and resolving runtime issues quickly.
• Practical experience with implementation of system integration solutions, such as, APIs and Data integration layers (Batch & Real‑Time).
• Experience with Continuous Integration and Continuous Delivery environment and platforms, such as GIT, Maven, and Jenkins
• Effective communication skills with ability to explain concepts to product managers and business partners and translate technical terms to meet business needs.
• Excellent collaboration skills, with the ability to work effectively in a cross‑functional environment.
• Hands on experience with relational and NoSQL databases such as DB2, Redis, Postgres, Couchbase etc.
• Public Cloud certification is a plus