Operations Manager

TP; Mohali; On-site; INR 600,000 - 900,000; Full time

Job summary

TP is seeking an experienced Operations Manager in Mohali to develop and implement operational strategies that support business objectives. You will lead a team of professionals, supervise service delivery, analyze performance data, and collaborate with cross-functional teams to align with organizational goals while ensuring compliance with industry standards.

The role requires strong leadership, communication, and a proven track record in process improvement within a fast-paced environment,

Qualifications

• Proven experience in operations management or a related field.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Knowledge of BPO/Call Centre operations and industry trends.
• Experience with process improvement initiatives and cost control measures.

Responsibilities

• Develop and implement operational strategies to achieve business objectives.
• Manage and supervise a team of professionals to ensure high-quality service delivery.
• Analyze operational data to identify areas for improvement and optimize processes.
• Collaborate with cross-functional teams to align with organizational goals.
• Ensure compliance with industry standards and regulatory requirements.
• Foster a culture of continuous learning and development within the team.

Job description

Roles and Responsibility

• Develop and implement operational strategies to achieve business objectives.
• Manage and supervise a team of professionals to ensure high-quality service delivery.
• Analyze operational data to identify areas for improvement and optimize processes.
• Collaborate with cross-functional teams to align with organizational goals.
• Ensure compliance with industry standards and regulatory requirements.
• Foster a culture of continuous learning and development within the team.

Job Requirements

• Proven experience in operations management or a related field.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Knowledge of BPO/Call Centre operations and industry trends.
• Experience with process improvement initiatives and cost control measures.