Operations Associate- US (Sales)

Amber; India; Remote; INR 350,000 - 520,000; Full time

Benefits offered by this job

Stable career growth

Amazing work culture

Employee wellbeing policies

Job summary

Amber is seeking an Operations Associate- US (Sales) to drive outbound booking efforts for student housing from a remote location. The role involves acting as a link between property partners and students, using CRM tools and strong communication to convert leads and support bookings across time zones.

You will work with a high-performing team, handle US-market leads, and contribute to QoQ and YoY growth, leveraging your tele sales or customer service experience.

Qualifications

• Graduate with minimum 60% in academics.
• 0–3 years of experience; tele sales or similar background a plus.
• Real estate, hospitality, business development or customer service exposure preferred.
• Understanding of the US market geography and demographics is a plus.

Responsibilities

• Perform outbound sales activities to book students for short or long-term stays.
• Serve as the aggregator between property managements and students.
• Build rapport with the target demographic to drive a smooth sales cycle.
• Maintain a solid conversion rate and support bookings across all stages.
• Communicate with leads via WhatsApp, Email and CRM tools.
• Contribute to QoQ and YoY growth as part of a high-performing team.

Skills

Outbound sales

Communication skills

CRM proficiency

Time management

Negotiation

Objection handling

Active listening

English proficiency

Education

Graduate

Tools

CRM software

Job description

Job Title: Operations Associate- US (Sales)

Location: Remote

US Shift - 3 PM - 12AM / 7PM - 4 AM rotational US shifts. (Non Negotiable)

Must have own laptop and stable internet connection

About AmberStudent

Amber is building the global infrastructure for student housing, helping 80M+ students find and book long-term accommodation near universities. With 1M+ listings across 80+ cities, we are scaling rapidly toward $1B in annual bookings - and leveraging AI to transform how we operate, build, and scale.

About Amber

Amber is building the global infrastructure for student housing, helping 80M+ students find and book long-term accommodation near universities. With 1M+ listings across 80+ cities, we are scaling rapidly toward $1B in annual bookings - and leveraging AI to transform how we operate, build, and scale.

Key Responsibilities

• Perform outbound sales activities for booking students or other assigned user group for their accommodation for short term or long term stay
• Act as an aggregator between the property managements and the students
• Create an excellent rapport with the assigned demographic to ensure smooth sales cycle
• Maintain a solid conversion rate
• Perform various tasks related to completing bookings during all the times
• Constantly communicate with the assigned leads via WA, Email and other integrated tools on CRM.
• Exhibit great customer service and be a part of a high performing team to achieve QoQ and YoY growth collectively
• Ability to perform under pressure and self-motivated to complete assigned targets within a stipulated time

Skills Required

• Excellent verbal and written communication skills in neutral English
• Active listening skills
• Good time management and planning skills
• Objection handling skills
• Strategic prospecting skills
• Negotiation skills
• Good call closing techniques
• Proficiency in CRM or other similar softwares

Qualifications

• Education level - Graduate
• Minimum 60% required in academics
• Experience - 0 to 3 years
• Experience in tele sales or similar background will be a plus
• Preferred industry experience in real estate, hospitality, business development or customer service
• Understanding of the US market in terms of geography and demographics will be a plus

What will you get from amber?

• Stable career growth
• Amazing work culture (trust us when we say this!)
• Employee wellbeing policies (at the best standard)