Operations and Customer Relations Manager

Figo Elevators; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Leadership growth path

Job summary

Figo Elevators in Bengaluru is seeking an Operations and Customer Relations Manager to oversee elevator project execution from contract to final handover. You will act as the single point of contact for clients, coordinating across internal teams to ensure on-time delivery and high client satisfaction.

The role requires 1–4 years of relevant experience, excellent English and Kannada communication, and proficiency with CRM tools and project management software.

Qualifications

• Experience: 1 to 4 years in project operations, customer success, or service delivery management.
• Fluency in English and Kannada is mandatory to manage Bengaluru-based client relationships.
• Proficiency with CRM tools and project management software; strong communication and multitasking skills.

Responsibilities

• Oversee the lifecycle of elevator projects from contract closure to final handover and testing.
• Coordinate daily with production, design, logistics, and site teams to meet tight timelines.
• Provide proactive status updates to clients on milestones, delivery, and installation timelines.
• Gather post-installation feedback and ensure proper handover with safety certificates and manuals.

Skills

Project coordination

Customer relationship

Communication

Multitasking

Tools

CRM tools

Trello

Asana

Excel

WhatsApp Business

Job description

Job Description: Operations and Customer Relations ManagerCompany:

Figo Elevators

Role: Operations & Customer Relations Manager

Location: Bengaluru (Peenya), Karnatak

Job Type: Full-time

About Figo Elevators

At Figo Elevators, we design, manufacture, and install high-quality, reliable vertical mobility solutions for residential and commercial spaces. We pride ourselves on engineering excellence and a seamless client experience. We are seeking an organized, proactive, and customer-centric Operations and Customer Relations Manager to act as the vital bridge between our clients and our internal project delivery teams.

Job Purpose

Your primary responsibility is to ensure that elevator installation projects are executed smoothly, on time, and to the complete satisfaction of the client. You will be the single point of contact for clients, providing them with transparent, proactive updates while coordinating across internal departments (Sales, Production, Logistics, and Field Installation) to prevent delays and resolve issues quickly.

Key Responsibilities1. Inter-Departmental Operations & Coordination

• Project Workflow Ownership: Oversee the lifecycle of elevator projects from the moment a sales contract is closed to final handover and testing.
• Internal Team Alignment: Coordinate daily with the production/manufacturing plant, design team, logistics, and on‑site engineering teams to monitor progress and maintain strict timelines.
• Bottleneck Resolution: Proactively identify project delays, material shortages, or site ready issues, and collaborate internally to find rapid solutions.

2. Client Communications & Relationship Management

• Proactive Status Updates: Keep clients regularly informed about their elevator project milestones, including delivery schedules, civil work requirements, and installation timelines.
• Expectation Management: Act as the primary contact for client queries, complaints, and changes in project scope, ensuring realistic expectations are set and consistently met.
• Site Readiness Tracking: Guide clients or their site supervisors regarding the civil and electrical prerequisites needed before Figo engineers begin installation.

3. Documentation & Post-Installation Support

• Project Handover: Ensure all safety certificates, warranty documents, and operational manuals are handed over cleanly to the customer upon project completion.
• Feedback Collection: Gather post-installation feedback to help internal teams refine product quality and delivery workflows.

Requirements & Qualifications

• Experience: 1 to 4 years of experience in project operations, customer success, or service delivery management. Experience in construction, real estate, elevator, or architectural manufacturing sectors is highly preferred.
• Communication Skills: Exceptional verbal and written communication. Fluency in English and one or two regional languages (Kannada is a plus) is mandatory to effectively manage relationships with Bengaluru-based clients, site supervisors, and contractors.
• Soft Skills: Outstanding multitasking ability, high emotional intelligence, conflict-resolution skills, and the capacity to stay calm under tight project deadlines.
• Tech-Savvy: Proficiency with CRM tools, project management software (e.g., Trello, Asana, or Excel), and WhatsApp Business to maintain structured updates.

What We Offer

• Competitive fixed monthly salary.
• A clear leadership pathway within a rapidly scaling company.