BUSINESS OPERATION MANAGER - BOM

Unifiedelevators; Ernakulam; On-site; INR 700,000 - 1,000,000; Full time

Benefits offered by this job

Attractive salary

Performance-based incentives

Exposure to premium projects

Job summary

A leading elevator solutions company is seeking a Business Operation Manager to drive sales growth and manage client relationships in Ernakulam, Kerala. This role focuses on overseeing daily operations, managing a team of up to 15 members, and ensuring compliance with local elevator regulations. The successful candidate will analyze CRM data, prepare performance reports, and support management in strategic planning. An attractive salary and performance-based incentives are offered.

Qualifications

• Experience in managing business operations and driving sales growth.
• Proven ability to analyze CRM data and prepare performance reports.
• Strong leadership skills with experience in supervising a team.

Responsibilities

• Oversee daily business operations to ensure smooth workflow across departments.
• Handle team of up to 15 members, conducting regular performance reviews.
• Prepare MIS reports and support management in strategic planning.

Skills

Team Management

CRM Data Analysis

Sales Growth

Process Improvement

Job description

The Business Operation Manager (BOM) is responsible for driving sales growth and expanding the company’s presence in the elevator market. The role focuses on generating new business, managing key client relationships, and achieving revenue targets for home elevators, passenger lifts, commercial elevators, and modernization projects.

Requirements

Core Operations

• Oversee daily business operations to ensure smooth workflow across sales, projects, and service teams.
• Monitor and improve internal processes for efficiency and cost control.
• Ensure coordination between sales, marketing, installation, and service departments.
• Ensure daily Zoho CRM updates for leads, follow-ups, site visits, and conversions.
• Track lead lifecycle from enquiry to order closure.
• Analyse CRM data and prepare weekly/monthly performance reports.

Team Management

• Handle and supervise a team of up to 15 members (Sales, CRM, Operations, Marketing support).
• Assign targets, monitor productivity, and conduct regular performance reviews.
• Provide guidance, training, and motivation to the team.
• Track marketing campaigns (digital, offline, reference leads) and measure ROI.
• Coordinate with marketing agencies and internal teams for lead generation.
• Support management with market insights, competitor analysis, and sales strategies.

Compliance & Documentation

• Collect, verify, and maintain elevator licensing and statutory documents.
• Coordinate with government departments, consultants, and inspectors for approvals.
• Ensure all projects comply with local elevator rules, safety norms, and regulations.

Reporting & Management Support

• Prepare MIS reports, forecasts, and dashboards for management.
• Identify operational gaps and suggest process improvements.
• Support management in strategic planning and expansion initiatives.

Attractive salary with performance-based incentives

Exposure to premium real estate and infrastructure projects