Operation Executive

Invicta Odyssey; Rajkot; On-site; INR 300,000 - 540,000; Full time

Job summary

Invicta Odyssey in Rajkot is seeking an Operations Executive to oversee day-to-day travel operations and ensure seamless client itineraries. You will coordinate flights, hotels, and transfers, manage vendor communications, maintain records in internal systems, and support service quality for both individuals and corporate clients.

You will contribute to optimizing operational processes and collaborate with sales and customer service teams to deliver a high-quality client experience.

Qualifications

• Strong organizational and coordination abilities across multiple bookings and schedules.
• Customer service and communication skills to interact professionally with clients, vendors, and internal teams.
• Basic proficiency with office software and reservation/booking tools; ability to learn new travel and CRM systems quickly.
• Attention to detail and problem-solving skills to identify issues early and ensure error-free documentation and itineraries.

Responsibilities

• Overseeing day-to-day travel operations and ensuring smooth execution of client itineraries.
• Coordinating bookings for flights, hotels, and transfers; monitoring schedules to prevent disruptions.
• Managing vendor and partner communications; updating travel documentation and records in internal systems.
• Collaborating with sales and customer service teams to optimize operational processes and client experience.

Skills

Organizational skills

Customer service

Communication

CRM systems

Attention to detail

Education

Business/Hospitality/Tourism degree

Tools

Booking tools

CRM systems

Job description

Company Description Invicta Odyssey is a full-service travel management agency that specializes in bespoke travel arrangements, curated holiday experiences, and streamlined corporate travel logistics. The company delivers end-to-end solutions, including tailored itineraries and seamless booking of flights, hotels, transfers, and unique local experiences. By leveraging a global network of hospitality, aviation, and destination partners, Invicta Odyssey focuses on maximizing value while reducing stress for clients. The team is committed to uncompromised quality and high-touch customer service from departure to return, making travel planning effortless for individuals and businesses.

Role Description The Operation Executive is a full-time, on-site role based in Rajkot, responsible for overseeing day-to-day travel operations and ensuring smooth execution of client itineraries. This role includes coordinating bookings for flights, hotels, and transfers, managing vendor and partner communications, and monitoring schedules to prevent disruptions. The Operation Executive will handle customer queries, update travel documentation, maintain accurate records in internal systems, and support issue resolution during travel. The role also involves collaborating with sales and customer service teams, optimizing operational processes, and contributing to a consistently high-quality client experience.

Qualifications

• Strong organizational and coordination abilities, with experience managing multiple bookings, schedules, and operational tasks.
• Customer service and communication skills to interact professionally with clients, vendors, and internal teams.
• Basic proficiency with office software and reservation/booking tools; ability to learn new travel and CRM systems quickly.
• Attention to detail and problem-solving skills to identify issues early and ensure error-free documentation and itineraries.
• Ability to work on-site in Rajkot, adapt to dynamic operational needs, and collaborate effectively in a team environment.
• Prior experience in travel operations, hospitality, or logistics is preferred but not mandatory.
• Relevant educational background in business, hospitality, tourism, or a related field is an advantage.