Operations Manager

Express Holidays Global; Chennai District; On-site; INR 250,000 - 400,000; Full time

Job summary

Express Holidays Global is seeking a Travel Operations Executive to manage day-to-day travel bookings and ensure seamless service delivery from start to finish. The role involves coordinating with clients, travel partners, vendors and internal teams to meet timelines and requirements.

The ideal candidate has 2-3 years of experience in travel operations, strong communication and vendor management skills, and proficiency with MS Excel.

Qualifications

• 2-3 years of experience in travel operations, tourism, hospitality operations or a related role.
• Good understanding of travel bookings, itineraries and service coordination.
• Strong communication and coordination skills.
• Good vendor and client relationship management skills.
• Ability to manage multiple bookings and operational requirements simultaneously.
• Good problem-solving and follow-up skills.
• Comfortable working with MS Office, especially Excel.
• Detail-oriented and organised with the ability to work in a time-sensitive environment.
• Candidates with experience in a travel agency, tour operator or related travel business will be preferred.

Responsibilities

• Manage day-to-day travel operations and ensure smooth coordination of bookings and services.
• Coordinate with clients, travel partners, vendors and internal teams to ensure timely execution of travel requirements.
• Coordinate with hotels, transport providers, tour operators and other service partners.
• Monitor booking status, service delivery and resolve operational issues when required.
• Ensure accurate communication of travel details, changes and updates to clients and relevant teams.
• Maintain records of bookings, vendor details, client requirements and operational activities.
• Follow up with vendors and service providers to ensure agreed services are delivered on time.
• Support the team in handling changes, cancellations and other service-related requirements.
• Ensure smooth coordination from booking confirmation through completion of the travel service.

Skills

Communication skills

Time management

Problem solving

Client relationship

Tools

MS Excel

Job description

Role & Responsibilities

• Manage day-to-day travel operations and ensure smooth coordination of bookings and services.
• Coordinate with clients, travel partners, vendors and internal teams to ensure timely execution of travel requirements.
• Coordinate with hotels, transport providers, tour operators and other service partners.
• Monitor booking status, service delivery and resolve operational issues when required.
• Ensure accurate communication of travel details, changes and updates to clients and relevant teams.
• Maintain records of bookings, vendor details, client requirements and operational activities.
• Follow up with vendors and service providers to ensure agreed services are delivered on time.
• Support the team in handling changes, cancellations and other service-related requirements.
• Ensure smooth coordination from booking confirmation through completion of the travel service.

Preferred Candidate Profile

• 2-3 years of experience in travel operations, tourism, hospitality operations or a related role.
• Good understanding of travel bookings, itineraries and service coordination.
• Strong communication and coordination skills.
• Good vendor and client relationship management skills.
• Ability to manage multiple bookings and operational requirements simultaneously.
• Good problem-solving and follow-up skills.
• Comfortable working with MS Office, especially Excel.
• Detail-oriented and organised with the ability to work in a time-sensitive environment.
• Candidates with experience in a travel agency, tour operator or related travel business will be preferred.