Operations Executive

Jain International Trade Organisation - India; Pune District; On-site; INR 300,000 - 480,000; Full time

Job summary

Jain International Trade Organisation - India is seeking a dynamic Travel Consultant / Operations Executive in Pune. The role involves managing holiday packages, responding to customer queries, and handling travel bookings. Candidates with hands-on experience in the travel industry and strong communication skills will excel in this position.

Responsibilities include creating customized itineraries, managing bookings, and providing exceptional customer service throughout the travel experience. The ideal candidate should be customer-focused and capable of coordinating with multiple vendors.

Qualifications

• Experience in the travel industry is required.
• Excellent communication and coordination skills are essential.
• Ability to manage customer queries and bookings efficiently.

Responsibilities

• Handle inquiries for holiday packages and prepare itineraries.
• Manage end-to-end booking operations for travel.
• Provide exceptional customer support before, during, and after travel.

Skills

MS Excel

Risk Analysis

Financial Modelling

Market Research

Valuation

Job description

Job Type: FullTimePermanent

Location: Pune

Work Mode: Onsite

Experience: EntryLevel

Travel Requirements:

Skills:

• MS Excel, Word, and PowerPoint
• Risk Analysis
• Financial Modelling
• Market Research
• Valuation

We are looking for a dynamic and customer-focused Travel Consultant / Operations Executive to manage holiday packages, customer queries, travel bookings, and post-booking operations. The ideal candidate should have hands‑on experience in the travel industry and possess excellent communication and coordination skills.

Responsibilities

Travel Sales & Consultation: Handle inquiries for Domestic and International holiday packages. Understand customer requirements and prepare customized travel itineraries. Generate quotations and follow up for conversions. Upsell travel-related services such as visas, insurance, forex, and activities.

Operations & Coordination: Manage end-to-end booking operations for flights, hotels, transfers, sightseeing, cruises, and holiday packages. Coordinate with vendors, DMCs, airlines, hotels, and transport providers. Ensure timely confirmations and delivery of travel documents. Handle amendments, cancellations, and rescheduling requests.

Customer Service: Provide exceptional customer support before, during, and after travel. Resolve customer concerns promptly and professionally. Maintain strong client relationships and encourage repeat business.

Documentation & Reporting: Maintain booking records and customer databases. Prepare invoices, vouchers, and travel documentation. Update CRM and internal MIS reports regularly.