Travel Operations Manager

Travelexie; Kolkata District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Travelexie in Kolkata is seeking a Travel Operations Manager to lead end-to-end operations from quotation management to execution, ensuring speed, accuracy, cost optimization and customer satisfaction.

The role demands strong leadership, vendor management, process-building capabilities, and data-driven MIS reporting to drive decisions and improve performance across the travel lifecycle.

Qualifications

• 4–8 years in travel operations (international & domestic).
• Strong experience in DMC handling, costing, and MIS reporting.
• Prior experience in a travel agency or tour operator preferred.

Responsibilities

• Operations Management: ensure timely delivery of quotes with accuracy and maintain SOP adherence across teams.
• Handle and build relationships with global DMCs & suppliers; negotiate best rates and value additions.
• Team Management: supervise Operations Executives and coordinate with Sales; train on destinations, costing and systems.
• CRM & Process Optimization: implement CRM workflow; reduce quotation turnaround time; improve data accuracy.

Skills

DMC handling

MIS reporting

Vendor management

Leadership

Excel

Google Sheets

CRM knowledge

Negotiation

Tools

Zoho CRM

Salesforce

Job description

Job Description: Travel Operations Manager

Company: Travelexie (A Brand of CYC Enterprises Pvt Ltd)

Location: Kolkata (On-site)

Department: Operations

Reporting To: Business Head

About Travelexie

Travelexie is a fast-growing, premium travel brand specializing in international & domestic holidays, luxury experiences, and MICE. We focus on delivering seamless, high-quality travel experiences through strong global DMC partnerships, technology-driven CRM systems, and a high-performance sales team.

Role Overview

We are looking for a highly efficient and result-driven Travel Operations Manager who will lead end-to-end operations — from quotation management to execution — ensuring speed, accuracy, cost optimization, and customer satisfaction.

This role requires strong leadership, vendor management, process-building capabilities, and data-driven decision-making through MIS reporting.

Key Responsibilities1. Operations Management

• Ensure timely delivery of quotes with high accuracy
• Maintain SOP adherence across teams (Telecalling, Sales Experts, Ops)
• Handle and build relationships with global DMCs & suppliers
• Negotiate best rates, upgrades, and value additions
• Maintain and regularly update vendor database

3. Team Management

• Manage Operations Executives & coordinate with Sales Team
• Train team on destinations, costing, and systems
• Track daily productivity and enforce discipline

4. CRM & Process Optimization

• Implement and monitor CRM workflow (lead tracking, quotation pipeline)
• Reduce turnaround time (TAT) for quotes
• Identify and eliminate operational bottlenecks
• Ensure proper documentation and audit readiness

5. MIS & Reporting

• Prepare and maintain daily, weekly, and monthly MIS reports
• Track key metrics:
• Revenue & margins
• Sales team productivity
• Identify trends, leakages, and performance gaps through data analysis
• Work closely with management for data-driven decision making
• Ensure CRM data accuracy and reporting consistency

6. Quality Control

• Ensure error‑free itineraries, vouchers, and booking confirmations
• Maintain high customer satisfaction standards
• Handle escalations and critical/high‑value bookings

7. Costing & Profitability

• Monitor margins across all bookings
• Avoid costing errors and revenue leakage

8. Execution & Client Experience

• Ensure smooth execution of bookings (hotels, transfers, activities, visas)
• Coordinate with vendors for on‑ground delivery
• Handle last‑minute changes and crisis situations efficiently

Key RequirementsExperience

• 4–8 years in travel operations (international & domestic)
• Strong experience in DMC handling, costing, and MIS reporting
• Prior experience in a travel agency or tour operator preferred

Skills

• Advanced knowledge of Excel / Google Sheets (Pivot, VLOOKUP, dashboards)
• CRM knowledge (Zoho, Salesforce, or similar)
• Strong analytical and reporting skills
• Excellent negotiation and vendor management skills
• Leadership & team management ability

Personality Traits

• Highly accountable & process‑driven
• Data‑oriented thinker
• Strong ownership mindset
• Ability to work under pressure

KPIs / Performance Metrics

• Conversion Ratio
• Revenue & Margin Performance
• MIS Accuracy & Reporting Timeliness
• Error Rate in Bookings
• Customer Satisfaction Score
• Team Productivity Metrics

Salary & Benefits

• Competitive salary (as per industry standards)
• Performance‑based incentives
• Growth opportunity into Head of Operations