Operations Executive

JITO; Pune District; On-site; INR 279,000 - 390,600; Full time

Job summary

JITO is seeking a Travel Consultant / Operations Executive in Pune. The role involves managing holiday packages, customer queries, and travel bookings. The ideal candidate should have experience in the travel industry, excellent communication skills, and a dynamic, customer-focused approach.

The responsibilities include consultation on travel packages, managing booking operations, providing customer service, and maintaining documentation. This position offers an on-site work mode in a vibrant environment.

Qualifications

• Hands-on experience in the travel industry.
• Excellent communication and coordination skills.
• Dynamic and customer-focused attitude.

Responsibilities

• Handle inquiries for domestic and international holiday packages.
• Manage end-to-end booking operations including flights and hotels.
• Provide exceptional customer support before and after travel.

Skills

MS Excel

MS Word

MS PowerPoint

Risk Analysis

Financial Modelling

Market Research

Valuation

Job description

Job Type: FullTimePermanent

Location: Pune

Work Mode: Onsite

Experience: EntryLevel

Travel Requirements:

Skills:

• MS Excel, Word, and PowerPoint
• Risk Analysis
• Financial Modelling
• Market Research
• Valuation

We are looking for a dynamic and customer-focused Travel Consultant / Operations Executive to manage holiday packages, customer queries, travel bookings, and post-booking operations. The ideal candidate should have hands‑on experience in the travel industry and possess excellent communication and coordination skills.

Responsibilities

Travel Sales & Consultation: Handle inquiries for Domestic and International holiday packages. Understand customer requirements and prepare customized travel itineraries. Generate quotations and follow up for conversions. Upsell travel-related services such as visas, insurance, forex, and activities.

Operations & Coordination: Manage end-to-end booking operations for flights, hotels, transfers, sightseeing, cruises, and holiday packages. Coordinate with vendors, DMCs, airlines, hotels, and transport providers. Ensure timely confirmations and delivery of travel documents. Handle amendments, cancellations, and rescheduling requests.

Customer Service: Provide exceptional customer support before, during, and after travel. Resolve customer concerns promptly and professionally. Maintain strong client relationships and encourage repeat business.

Documentation & Reporting: Maintain booking records and customer databases. Prepare invoices, vouchers, and travel documentation. Update CRM and internal MIS reports regularly.