Operation Executive

Travelscapes; Gurugram District; On-site; INR 250,000 - 400,000; Full time

Job summary

Travelscapes in Gurugram, Haryana, seeks an Operation Executive to coordinate end-to-end travel operations. This on-site role handles bookings for flights, hotels, and ground transport, while managing itineraries and ensuring accurate documentation of bookings and payments.

Daily duties include addressing customer queries, liaising with vendors, monitoring reservations, and collaborating with sales and customer service to deliver seamless experiences.

Qualifications

• Strong organizational and coordination skills to manage multiple bookings.
• Proficiency in travel booking tools, reservation systems, and MS Office.
• Effective communication to interact with customers, suppliers and internal teams.
• Attention to detail in handling travel documentation, payments, and reports.
• Ability to respond quickly to changes, cancellations, and customer requests.
• Prior experience in travel operations, hospitality, or tourism is preferred.
• On-site work in Gurugram with a full-time schedule.
• Bachelor’s degree or diploma in Travel & Tourism, Hospitality Management, Business, or related field is beneficial.

Responsibilities

• Coordinate end-to-end travel operations including bookings.
• Book flights, hotels and ground transport and manage itineraries.
• Handle customer queries and communicate with vendors.
• Monitor reservations and document bookings and payments.
• Track trip status and resolve operational issues.
• Collaborate with sales and customer service teams.
• Maintain high service standards and meet timelines.
• Support continuous improvement of operational processes.

Skills

Organizational skills

Coordination

Communication skills

Problem solving

Attention to detail

Education

Bachelor’s degree or diploma in Travel & Tourism, Hospitality Management, Business

Tools

MS Office

Reservation systems

Job description

Company Description

Travelscapes is a leisure, travel, and tourism company headquartered in Gurugram, Haryana India. The organization focuses on delivering curated travel experiences and personalized itineraries for individual and group travelers. With a strong presence in the domestic and international travel market, Travelscapes emphasizes reliable service, attention to detail, and customer satisfaction. Team members collaborate across operations, customer service, and supplier management to ensure smooth and memorable journeys for clients.

Role Description

The Operation Executive role at Travelscapes is a full-time, on-site position based in Gurugram. The person in this role will coordinate end-to-end travel operations, including booking flights, hotels, and ground transport, and managing travel itineraries. Daily responsibilities include handling customer queries, communicating with vendors and partners, monitoring reservations, and ensuring accurate documentation of bookings and payments. The Operation Executive will also track trip status, resolve operational issues, and collaborate with sales and customer service teams to deliver seamless travel experiences. This role requires maintaining high standards of service, meeting timelines, and supporting continuous improvement in operational processes.

Qualifications

• Strong organizational and coordination skills with the ability to manage multiple bookings and itineraries simultaneously.
• Proficiency in using travel booking tools, reservation systems, and common office software (e.g., MS Office, email, spreadsheets).
• Effective communication and interpersonal skills to interact with customers, suppliers, and internal teams.
• Attention to detail and accuracy in handling travel documentation, payments, and reports.
• Problem-solving skills and the ability to respond quickly to changes, cancellations, and customer requests.
• Prior experience in travel operations, hospitality, or tourism services is preferred.
• Ability to work on-site in Gurugram and manage a full-time schedule, including peak travel seasons.
• Bachelor’s degree or diploma in Travel & Tourism, Hospitality Management, Business, or a related field is beneficial.