Operations Executive

KaroTrip; Mumbai; On-site; INR 335,000 - 446,000; Full time

Benefits offered by this job

Health insurance

Bonuses

Career growth

Job summary

KaroTrip Holidays India Private Limited seeks an organized Executive – Operations (Travel) to manage day-to-day corporate travel activities for clients and employees. Lead a team of travel consultants, coordinate with vendors, and ensure policy-compliant bookings to optimize cost and service quality.

The role requires travel industry experience, strong GDS/OBT proficiency, and excellent communication to negotiate with airlines, hotels, and TMCs.

Qualifications

• Minimum 2–3 years of experience in travel operations.
• Proficiency in GDS (Amadeus, Galileo, or Sabre) and Online Booking Tools (OBT).
• Strong ability to handle high-pressure situations and crisis management.
• Excellent verbal and written communication for client-facing and vendor negotiations.
• Bachelor’s degree in Tourism, Hospitality, Business Administration, or a related field.
• Comfortable with MS Office Suite (especially Excel) and data reporting.

Responsibilities

• Manage daily travel operations (air ticketing, hotel bookings, visa processing, ground transportation).
• Ensure all travel arrangements adhere to company policies.
• Build and maintain relationships with travel vendors to secure best rates and resolve issues.
• Handle urgent travel disruptions and cancellations promptly.
• Generate operational reports on spend, patterns, and KPIs for management.
• Identify bottlenecks and implement improvements to boost efficiency.

Skills

Experience in travel operations

GDS knowledge

Problem-solving

Communication skills

MS Excel

Education

Bachelor’s degree in Tourism/ Hospitality/ Business Admin

Tools

Amadeus/ Galileo/ Sabre

OBT

Job description

Job Title: Executive - Operations (Travel)

Job Type: Full-time

Company Description KaroTrip is a growing travel company focused on delivering exceptional, personalized travel experiences for business and leisure travelers. The company offers a broad range of services, including foreign exchange, corporate travel, and leisure travel solutions tailored to diverse client needs. KaroTrip’s core strength is comprehensive travel management for business travelers from multinational companies, corporate houses, and small to medium enterprises, as well as individuals and groups. Its travel collection ranges from corporate travel and group tours to adventure trips, wildlife experiences, luxury cruises, spiritual retreats, and honeymoon packages. Services include global hotel bookings, flight tickets, rail travel in Europe, car rentals, cruises, visa assistance, insurance, transportation, VIP airport transfers, and proactive 24/7 customer support.

We are seeking a highly organized and experienced Executive – Operations (Travel) to join our dynamic team. The ideal candidate will support the Operations team in overseeing day-to-day corporate travel activities, ensuring seamless, cost-effective, and policy-compliant business travel for our clients/employees. You will lead a team of travel consultants, manage vendor relationships, and ensure high levels of client satisfaction.

KEY RESPONSIBILITIES:

• Operations Oversight: Manage daily travel operations, including air ticketing, hotel bookings, visa processing, and ground transportation, ensuring accuracy and efficiency.
• Policy Compliance: Ensure all travel arrangements adhere to company travel policies (traveler safety, cost controls, and booking guidelines).
• Vendor Management: Build and maintain relationships with travel vendors (airlines, hotels, TMCs) to secure best rates and resolve service issues.
• Issue Resolution: Handle urgent, high-level, or emergency travel situations (disruptions, cancellations) promptly.
• Reporting & Analytics: Generate operational reports on spend, travel patterns, and KPI metrics (AHT, CSAT) for management.
• Process Improvement: Identify operational bottlenecks and implement improvements to optimize efficiency.

REQUIRED SKILLS & QUALIFICATION:

• Experience: Minimum 2–3 years of experience in travel operations.
• Systems Knowledge: Proficiency in GDS (Amadeus, Galileo, or Sabre) and Online Booking Tools (OBT).
• Problem-Solving: Strong ability to handle high-pressure situations and crisis management.
• Communication: Excellent verbal and written communication skills for client-facing and vendor negotiations.
• Education: Bachelor’s degree in Tourism, Hospitality, Business Administration, or a related field.
• Analytical Skills: Comfortable with MS Office Suite (especially Excel) and data reporting.

WHAT WE OFFER :

• Competitive salary and performance-based bonuses (Max up to 30-40,000/-P.M)
• Health insurance and benefits.
• Opportunities for career growth in a fast-paced travel firm.

Important: Employee must be flexible with their timing.