Operations Executive

WanderOn; Gurugram District; On-site; INR 334,800 - 669,600; Full time

Job summary

A travel solutions company is seeking an Executive/Sr. Ex/TL/AM for Supply & Operations in Gurugram. The candidate should have 1-5 years of experience in the travel industry, particularly in managing vendor relationships and ensuring seamless daily operations. Essential skills include excellent communication and negotiation abilities. This full-time position offers a chance to enhance operational efficiency while working in a dynamic environment.

Qualifications

• 1-5 years of experience in the travel industry with a focus on customer experience or supply & operations.
• Experience in managing vendor relationships and handling sales files.
• Proven negotiation and analytical skills.

Responsibilities

• Maintain strong vendor relationships with timely and high-quality service delivery.
• Negotiate with suppliers to secure competitive pricing and favorable terms.
• Supervise reservations and manage customer escalations efficiently.

Skills

Customer success

Vendor management

Strong communication

Negotiation skills

Analytical skills

Problem-solving skills

Job description

Executive/ Sr. Ex/ TL/ AM- Supply & Operations

Experience: 1–5 years

Location: Gurugram

Key Responsibilities

• Maintain strong vendor relationships with timely and high-quality service delivery.
• Negotiate with suppliers to secure competitive pricing, favorable terms, and long-term partnerships.
• Supervise reservations, bookings, and itinerary coordination with accuracy and operational efficiency.
• Manage and maintain sales files, ensuring documentation, contracts, and records are consistently updated.
• Manage & solve on ground customer escalations.
• Ensure seamless daily operations by proactively identifying and resolving issues.
• Maintain comprehensive records of bookings, vendor agreements, contracts, and sales documentation.
• Identify, suggest, and drive process improvements to enhance operational efficiency.

Requirements

• 1–5 years of experience in the travel industry with strong exposure to customer experience or supply & operations.
• Proven experience in customer success, vendor management, and sales file handling.
• Strong communication, negotiation, analytical, and problem-solving skills.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Travel Arrangements