Opentext ITOM/ ITSM Engineer

RIG Enterprise Applications; Mumbai, Hyderabad, Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

RIG Enterprise Applications in Mumbai seeks a professional with 3-8 years of OpenText ITOM/ITSM experience to manage and support enterprise IT operations. You will be responsible for deployment, configuration, and integration across OpenText tools in a hybrid environment.

The candidate will work on OBM, UCMDB, NNMi, SMAX, and Aviator to enhance monitoring, CMDB accuracy, and ITSM workflows within production settings.

Qualifications

• Hands-on deployment, configuration, and support of OpenText ITOM/ITSM platforms.
• Experience in incident troubleshooting and root cause analysis.
• Monitoring administration, event management, CMDB administration, and service modeling.
• Integration between monitoring, CMDB, and ITSM tools.
• ITIL-based service management processes and production support.

Skills

ITOM/ITSM platforms experience

Incident troubleshooting & root cause

Tools

OBM

UCMDB

NNMi

SMAX

Aviator

Job description

Role & responsibilities

Exp: 3 to 8 years
Shift Timings: Normal Shift
Hybrid/Remote: Hybrid

Mandate Skills

• Open Text Operations Bridge Manager (OBM)
• Open Text UCMDB
• OpenText Aviator (Generative AI for IT Operations)

Description

Professional with 3-8 years of experience in OpenText/Micro Focus IT Operations Management and Service Management platforms, capable of supporting enterprise monitoring, CMDB, ITSM, and AIOps ecosystems, with exposure to cloud, automation, and AI-enabled operations.

Mandatory Primary Skills

Candidates should have proven hands-on experience in deployment, configuration, and support of OpenText ITOM/ITSM platforms including Incident troubleshooting and root cause analysis, Monitoring administration, event management, CMDB administration, and service modeling. Integration between monitoring, CMDB, and ITSM tools. ITIL-based service management processes and Production support and operational environments. Should be adept in the following Tools & Platforms:

• 1. Open Text Operations Bridge Manager (OBM) - Event Management and Correlation, AIOps and Intelligent Event Processing. Event Forwarding and Integrations, Topology-Based Event Correlation (TBEC), Dashboard and Reporting Configuration, Operations Agent and Monitoring Administration.
• 2. Open Text UCMDB - Configuration Management Database (CMDB) Administration, Service Modeling and Business Service Views, CI Lifecycle Management, Discovery and Dependency Mapping, Data Synchronization and Reconciliation, UCMDB Integrations with Monitoring and ITSM Platforms.
• 3. Open Text Network Node Manager I (NNMi) - Network Monitoring Administration, Network Topology Discovery, Fault Management and Root Cause Analysis, SNMP Configuration and Device Monitoring, Network Event Correlation, Performance Monitoring and Reporting.
• 4. OpenText SMAX (Service Management Automation X) - Incident, Problem, Change, Request, and Asset Management, Service Catalog and Workflow Configuration, Knowledge Management, ITSM Process Design and Implementation, Service Portal Administration, Integration with UCMDB and Monitoring Platforms.
• 5. OpenText Aviator (Generative AI for IT Operations) - AI-Assisted Service Desk Operations Ticket Summarization and Knowledge Retrieval, AI-enabled Incident Resolution Support, Prompt Configuration and AI Model Administration, Integration of Aviator with SMAX and IT Operations workflows.

Preferred Skills

• 1. Experience in Open Text ITOM Ecosystem - Operations Agent (OA), SiteScope, Business Process Monitor (BPM), Real User Monitor (RUM), AppPulse / Digital Experience Monitoring, Operations Connector (OpsCx) and Intelligent Service Management.
• 2. Automation & Scripting PowerShell, Shell Scripting (Bash), Python, REST APIs, JSON/XML.
• Any relevant certifications in OpenText Operations, UCMDB, SMAX, ITOM/Observability would be an added advantage.