Enterprise Solution Architect

Accenture in India; Hyderabad; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Accenture in India seeks an experienced ServiceNow ITOM Developer/Consultant to design, implement, and support ITOM solutions. You will work on Discovery, Service Mapping, Event Management, CMDB, and cloud integrations to improve operational visibility and automate IT processes.

Responsibilities include configuring MID Servers, building Service Maps, integrating with monitoring tools, and developing REST/SOAP APIs and scripted components.

Qualifications

• Experience designing and supporting ServiceNow ITOM solutions.
• Hands-on expertise in Discovery, Service Mapping, Event Management, CMDB and MID Server.
• Strong knowledge of CMDB architecture, CSDM and data governance.
• Proficiency in JavaScript and ServiceNow platform development.
• Experience with REST/SOAP APIs and integrations.
• ItIL processes understanding and stakeholder communication skills.

Responsibilities

• Design, develop, and maintain ServiceNow ITOM solutions across modules.
• Configure MID Servers and maintain discovery patterns and sensors.
• Build Service Maps for end‑to‑end visibility of services.
• Configure Event Management, alerting, and remediation workflows.
• Integrate ITOM with monitoring tools and cloud platforms.
• Develop integrations using REST/SOAP, IntegrationHub, and scripted APIs.
• Create business rules, UI policies, and workflow automations.
• Collaborate with infrastructure, cloud, DevOps, security, and apps teams.

Skills

ITOM implementation

Discovery

Service Mapping

Event Management

CMDB

MID Server administration

ServiceNow scripting

Flow Designer

IntegrationHub

REST/SOAP APIs

JSON/XML

ITIL knowledge

Education

15 years full time education

Tools

REST APIs

SOAP web services

IntegrationHub

Scripted APIs

Job description

Job Description

Project Role: Enterprise Solution Architect

Project Role Description: Lead the development of complex solutions across multi-tower and/or multi- service transformational opportunities. Architect end-to-end integrated solutions leveraging the best mix of offerings, assets, and capabilities to maximize value for the client and Accenture. Ensure alignment of solution to client’s organization goals.

Must have skills: ServiceNow IT Operations Management (ITOM)

Good to have skills: NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification: 15 years full time education

Job Summary

We are seeking an experienced ServiceNow IT Operations Management (ITOM) Developer/Consultant to design, implement, and support ServiceNow ITOM solutions. The ideal candidate will have hands‑on experience with Discovery, Service Mapping, Event Management, CMDB, and cloud infrastructure integrations. This role involves collaborating with infrastructure, cloud, and application teams to improve operational visibility, automate IT processes, and ensure the accuracy of enterprise configuration data.

Key Responsibilities

• Design, develop, configure, and maintain ServiceNow ITOM solutions.
• Implement and support ITOM modules, including Discovery, Service Mapping, Event Management, Cloud Management, and CMDB.
• Configure and maintain MID Servers for Discovery and integrations.
• Develop and optimize Discovery schedules, patterns, probes, and sensors.
• Build and maintain Service Maps to provide end-to-end visibility of business services.
• Configure Event Management, alert correlation, and automated remediation workflows.
• Ensure CMDB health, data governance, reconciliation, and normalization best practices.
• Integrate ServiceNow ITOM with monitoring and observability tools such as Splunk, Dynatrace, AppDynamics, SolarWinds, SCOM, Zabbix, or Nagios.
• Develop integrations using REST APIs, SOAP web services, IntegrationHub, and Scripted APIs.
• Create and customize Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer workflows, and ACLs.
• Troubleshoot platform issues, optimize performance, and support upgrades and release activities.
• Collaborate with infrastructure, cloud, DevOps, security, and application teams to deliver scalable ITOM solutions.
• Prepare technical documentation, solution designs, and knowledge articles.
• Participate in Agile ceremonies, code reviews, testing, and deployment activities.

Required Skills

• Strong hands‑on experience implementing and supporting ServiceNow ITOM.
• Expertise in Discovery, Service Mapping, Event Management, CMDB, and MID Server administration.
• Strong knowledge of CMDB architecture, CSDM, identification and reconciliation rules, and data governance.
• Proficiency in JavaScript, ServiceNow scripting, Flow Designer, IntegrationHub, and ServiceNow platform development.
• Experience integrating with enterprise monitoring and observability tools.
• Knowledge of Windows, Linux, networking, virtualization (VMware), and cloud platforms (AWS, Azure, or Google Cloud).
• Experience with REST and SOAP APIs, JSON, XML, and system integrations.
• Understanding of ITIL processes, including Incident, Problem, Change, and Configuration Management.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Excellent communication and stakeholder management skills.

Preferred Skills

• Experience with Cloud Discovery, Service Graph Connectors, and Service Graph.
• Knowledge of Event Management connector configuration and alert correlation.
• Experience with Orchestration, Automation Engine, and Infrastructure Automation.
• Familiarity with Kubernetes, Docker, and container discovery.