Openings For Customer Support , Salary Upto 8 L/A

Ignites Human Capital; Bengaluru; On-site; INR 279,000 - 446,000; Full time

Job summary

Ignites Human Capital in Bengaluru is hiring for a customer support role focused on voice-based service for diverse clients. You will manage international calls and chats, ensuring empathetic, efficient resolution while maintaining CRM records.

Candidates should have 1–6 years in BPO or related fields and strong English communication skills. The job involves rotational night shifts and collaboration within a team to meet targets.

Qualifications

• 1–6 years experience in BPO/Call Centre or related field.
• Excellent English communication (written & spoken).
• Ability to work on international call center operations with minimal supervision.
• Strong problem-solving skills to handle complex customer issues.

Responsibilities

• Provide exceptional customer service through voice support to clients across various industries.
• Handle international calls, emails, and chats with empathy and resolve customer queries efficiently.
• Work on rotational shifts including night shifts as per business requirements.
• Collaborate with team members to achieve process goals and objectives.
• Maintain accurate records of all interactions with customers using CRM software.

Skills

Communication skills

English proficiency

Problem solving

Voice support

Tools

CRM software

Job description

Roles and Responsibilities

• Provide exceptional customer service through voice support to clients across various industries.
• Handle international calls, emails, and chats with empathy and resolve customer queries efficiently.
• Work on rotational shifts including night shifts as per business requirements.
• Collaborate with team members to achieve process goals and objectives.
• Maintain accurate records of all interactions with customers using CRM software.

Desired Candidate Profile

• 1-6 years of experience in BPO/Call Centre environment or related field (customer care, customer service).
• Excellent communication skills in English language (written & spoken).
• Ability to work on international call center operations (voice processing) with minimal supervision.
• Strong problem-solving skills to handle complex customer issues effectively.