Non Voice Process Executive , Salary upto 4.5 L/A

Ignites Human Capital; Bengaluru; Sur place; INR 300 000 - 540 000; Plein temps

Résumé du poste

Ignites Human Capital is seeking a customer support professional in Bengaluru to handle queries via email, chat, and non-voice channels. You will provide excellent service by resolving issues quickly and maintaining accurate records of interactions.

The role involves working on international calls for US clients with rotating shifts, including nights, and recommending products based on customer needs. Ideal candidates have 1–6 years in BPO/call center environments, strong English communication,

Qualifications

• Excellent written and spoken English communication skills.

Responsabilités

• Handle customer queries via email, chat, and non-voice process.
• Provide excellent customer service by resolving issues promptly and efficiently.
• Work on international call center operations for US clients (rotating shifts).
• Offer product suggestions based on customer needs and preferences.
• Maintain accurate records of all interactions with customers.

Connaissances

English communication

Description du poste

Roles and Responsibilities

• Handle customer queries via email, chat, and non-voice process.
  
• Provide excellent customer service by resolving issues promptly and efficiently.
  
• Work on international call center operations for US clients (rotating shifts).
  
• Offer product suggestions based on customer needs and preferences.
  
• Maintain accurate records of all interactions with customers.
  

Desired Candidate Profile

• 1-6 years of experience in BPO/Call Centre environment.
  
• Excellent communication skills in English language (written & spoken).
  
• Ability to work rotating shifts including night shifts.
  
• Proficiency in handling multiple tasks simultaneously while maintaining accuracy.