Urgent Hiring For Customer Support | Voice

Expert Staffing Solutions New Delhi; Dadri; On-site; INR 167,400 - 279,000; Full time

Benefits offered by this job

Both side cab facility

Performance-based incentives

Opportunity to grow within the organization

Friendly and supportive work environment

Job summary

Expert Staffing Solutions New Delhi is seeking candidates for a customer service role based in Dadri, India. Responsibilities include handling customer queries, resolving complaints, and maintaining records of interactions.

The ideal candidate should have a minimum of 6 months of experience in an international BPO voice process and excellent communication skills in English. The job offers both side cab facilities and performance-based incentives, promoting a friendly work environment.

Qualifications

• Minimum 6 months of experience in an international BPO voice process.
• Excellent verbal and written communication skills in English.
• Ability to work in rotational shifts, including night shifts.

Responsibilities

• Handle customer queries via calls in a timely and professional manner.
• Resolve customer complaints and ensure a high level of customer satisfaction.
• Escalate unresolved issues to the appropriate internal teams.
• Maintain records of customer interactions and transactions.

Skills

Verbal communication in English

Listening skills

Problem-solving skills

Multi-tasking skills

Job description

Role & responsibilities

• Handle customer queries via calls in a timely and professional manner
• Resolve customer complaints and ensure a high level of customer satisfaction
• Escalate unresolved issues to the appropriate internal teams
• Maintain records of customer interactions and transactions

Preferred candidate profile

• Minimum 6 months of experience in an international BPO voice process.
• Excellent verbal and written communication skills in English
• Strong listening, problem-solving, and multi-tasking skills
• Ability to work in rotational shifts, including night shifts

Perks and benefits

• Both side cab facility provided
• Performance-based incentives
• Opportunity to grow within the organization
• Friendly and supportive work environment

Contact Lisha (7669353843) for more information.