International BPO : Voice Support Executive : Salary upto 5.50 LPA

WSNE Consulting Pvt. Ltd.; Gurugram District; Vor Ort; INR 180.000 - 550.000; Vollzeit

Benefits dieser Stelle

Competitive salary

In-hand salary 18k

In-hand salary up to 38k

5 days week

Night shifts

International exposure

Career growth

Training programs

Zusammenfassung

WSNE Consulting Pvt. Ltd. in Gurugram invites graduates and freshers for an international customer support role.

You will handle calls from international customers, resolve queries, and maintain CRM records with high quality service. The position requires good English communication, active listening, and problem-solving abilities, with rotational/night shifts as applicable. The role is office-based with 5 days of work and opportunities for training, career growth, and exposure to global customer

Qualifikationen

• Graduates or undergraduates freshers may apply, depending on process needs.
• Excellent English communication and conversational skills.
• Good listening, comprehension and problem solving abilities.
• Willingness to work in rotational/night shifts, if applicable.
• Comfortable working from the office.

Aufgaben

• Handle calls from international customers.
• Understand customer queries, concerns and requirements and provide appropriate resolutions.
• Deliver professional, courteous and effective customer service over the phone.
• Resolve customer issues related to products, services, orders, accounts or processes.
• Provide accurate information while following company policies and standard operating procedures.
• Verify customer information and update records in CRM/customer support systems.
• Maintain proper documentation of customer interactions and resolutions.
• Escalate complex or unresolved issues to the appropriate department/team.
• Coordinate with internal teams to ensure timely resolution of customer concerns.
• Maintain required quality, productivity, AHT, CSAT and other process metrics.
• Follow call quality, compliance, data privacy and process guidelines.
• Handle customers professionally, even in difficult situations.
• Identify customer needs and provide suitable solutions or relevant information.
• Ensure a positive customer experience throughout the interaction.
• Meet individual and team performance targets.

Kenntnisse

English communication

Active listening

Problem solving

CRM knowledge

Customer service

Ausbildung

Graduate/Undergraduate (freshers)

Tools

CRM software

Jobbeschreibung

Role & responsibilities

• Handle calls from international customers.
• Understand customer queries, concerns and requirements and provide appropriate resolutions.
• Deliver professional, courteous and effective customer service over the phone.
• Resolve customer issues related to products, services, orders, accounts or processes.
• Provide accurate information while following company policies and standard operating procedures.
• Verify customer information and update records in CRM/customer support systems.
• Maintain proper documentation of customer interactions and resolutions.
• Escalate complex or unresolved issues to the appropriate department/team.
• Coordinate with internal teams to ensure timely resolution of customer concerns.
• Maintain required quality, productivity, Average Handling Time (AHT), Customer Satisfaction (CSAT) and other process metrics.
• Follow call quality, compliance, data privacy and process guidelines.
• Handle customers professionally, even in difficult or challenging situations.
• Identify customer needs and provide suitable solutions or relevant information.
• Ensure a positive customer experience throughout the interaction.
• Meet individual and team performance targets.

Preferred candidate profile

• Graduate / Undergraduate fresher candidates can apply, depending on process requirements.
• Freshers and candidates with relevant international customer support experience are welcome.
• Excellent English communication and conversational skills.
• Good listening, comprehension and problem-solving abilities.
• Comfortable handling international customers over the phone.
• Basic computer knowledge and ability to work with CRM/support applications.
• Good interpersonal and customer-handling skills.
• Willingness to work in rotational shifts/night shifts, where applicable.
• Comfortable working from the office.

Perks & Benefits

• Competitive salary package up to 5.50 LPA
• Fresher 18k in hand
• Experience upto 38k in hand
• 5 days working
• Roster off/ Night shifts
• International customer exposure
• Professional work environment
• Career growth opportunities
• Training and process learning
• Performance-based growth opportunities
• Shift-related benefits as applicable to the process