Opening For OTC Collection(Voice) _Chennai

HCL Technologies Limited; Chengalpattu; On-site; INR 350,000 - 700,000; Full time

Job summary

HCL Technologies Limited is seeking experienced professionals for OTC Collections (Voice) in Chennai, operating on US shift. The role requires handling complex accounts, meeting SLAs, and driving debt targets with strict adherence to collection standards.

Ideal candidates have 1+ year in OTC Collections, strong communication skills, and a finance background (B.Com/MBA preferred). Night shifts and target-driven mindset are essential for immediate joining.

Qualifications

• Minimum 1 year of OTC Collections experience (Mandatory)
• Finance background preferred
• B.Com / MBA Finance will be an advantage
• Excellent verbal and written communication skills
• Willingness to work in night shifts
• Proven track record of meeting targets and SLAs
• Strong working knowledge of MS Office
• Customer-focused mindset with strong negotiation skills
• Analytical thinking and problem-solving capability
• Exposure to project methodology is a plus

Responsibilities

• Manage complex and high-profile accounts using defined collection strategies
• Own and control aged receivables as per SLAs and performance metrics
• Implement and remove service stops as per process guidelines
• Review UMCC and on-account payments in line with ICMP standards
• Identify potential write-offs and support aged debt clearance
• Drive quarterly and monthly debt & cash target achievements
• Execute end-to-end dunning processes and handle legal escalations
• Identify and support continuous process and system improvements
• Collaborate with administrators and team leads to close knowledge gaps
• Lead and support new process implementations
• Ensure strict adherence to best-in-class collection standards

Skills

OTC collections experience

Verbal & written communication

Night shift willingness

Target-driven mindset

Analytical thinking

Customer-focused

Team player

MS Office proficiency

Education

B.Com / MBA Finance

Tools

MS Office

Job description

We are hiring experienced professionals for OTC Collections(Voice)

No Of Positions: 10

Experience: 1 to 6 Years (Relevant OTC Collections Experience Mandatory)

Work Location : Chennai

Shift: US shift

Key Responsibilities

• Manage complex and highprofile accounts using defined collection strategies
• Own and control aged receivables as per SLAs and performance metrics
• Implement and remove service stops as per process guidelines
• Review UMCC and onaccount payments in line with ICMP standards
• Identify potential writeoffs and support aged debt clearance
• Drive quarterly and monthly debt & cash target achievements
• Execute endtoend dunning processes and handle legal escalations
• Identify and support continuous process and system improvements
• Collaborate with administrators and team leads to close knowledge gaps
• Lead and support new process implementations
• Ensure strict adherence to bestinclass collection standards.

Background & Qualifications

• Minimum 1 year of experience in OTC Collections (Mandatory)
• Finance background preferred
• (B.Com / MBA Finance will be an advantage)
• Excellent verbal and written communication skills
• Willingness to work in night shifts
• Proven track record of meeting targets and SLAs
• Strong working knowledge of MS Office
• Customerfocused mindset with strong negotiation skills
• Analytical thinking and problemsolving capability
• Exposure to project methodology is a plus

RoleSpecific Competencies

• Fluent in English (verbal & written)
• Resultdriven and selfmotivated
• Strong learning orientation
• Team player with the ability to work independently
• Adaptable and flexible in a dynamic work environment
• Excellent customer service and stakeholder management skills

Important Note

• Only candidates with OTC – Collections experience are eligible
• Immediate joiners or candidates with notice period of 30 days or less only
• Others, please do not apply