Walk-in | Mega Walkin Interview For OTC Collection, DMS , Cash apps Process with

HCL Technologies Limited; Chennai District; On-site; INR 350,000 - 550,000; Full time

Job summary

HCL Technologies Limited in Chennai is seeking a proactive OTC Collections professional to manage Accounts Receivable collections through voice-based interactions, handling inbound and outbound calls to recover payments, negotiate commitments, and maintain strong customer relationships while meeting targets.

You will collaborate with Cash Applications, Billing, Dispute Management, and Sales, document interactions in ERP, and ensure adherence to client requirements and internal policies.

Qualifications

• 1-8 years of experience in OTC Collections, Dispute Management, Cash Apps, Order Management, Invoicing.
• Experience handling voice-based collections and AR processes.
• Knowledge of SAP or similar ERP systems and Excel/Outlook.

Responsibilities

• Make outbound collection calls to customers regarding overdue invoices and balances.
• Handle inbound calls related to payment status, invoice queries, disputes, and account reconciliations.
• Obtain Promise-to-Pay commitments and ensure timely follow-up.
• Investigate and resolve payment delays, disputes, and deduction issues.
• Maintain accurate documentation of all interactions in ERP/collection tools.
• Collaborate with Cash Applications, Billing, Dispute Management, and Sales to resolve concerns.
• Meet collection targets, DSO goals, and productivity metrics.
• Escalate high-risk delinquent accounts per procedures.
• Provide excellent customer service with professional collection approach.
• Ensure compliance with policies and client requirements.

Skills

English communication

Negotiation

Accounts Receivable knowledge

ERP systems (SAP)

Analytical thinking

Microsoft Excel

Tools

SAP

Microsoft Excel

Outlook

Job description

Role & responsibilities

About the Role

We are seeking a highly motivated OTC Collections , DMS , Invoicing to manage Accounts Receivable collections through 100% voice-based interactions. The role involves handling both inbound and outbound customer calls to recover outstanding payments, resolve invoice-related queries, negotiate payment commitments, and maintain strong customer relationships while achieving collection targets.

Responsibilities

• Make outbound collection calls to customers regarding overdue invoices and outstanding balances.
• Handle inbound customer calls related to payment status, invoice queries, disputes, and account reconciliations.
• Obtain Promise-to-Pay (PTP) commitments and ensure timely follow-up.
• Investigate and resolve payment delays, disputes, and deduction issues.
• Maintain accurate documentation of all customer interactions in ERP/collection tools.
• Collaborate with internal teams such as Cash Application, Billing, Dispute Management, and Sales to resolve customer concerns.
• Meet collection targets, DSO goals, and productivity metrics.
• Escalate high-risk delinquent accounts as per defined procedures.
• Provide excellent customer service while maintaining a professional collection approach.
• Ensure compliance with company policies and client-specific requirements.

Qualifications

• 1-8 years of experience in OTC Collections, Dispute Management , Cash Apps , Order Management, Invoicing

Required Skills

• Excellent verbal and written communication skills in English.
• Good negotiation and customer handling skills.
• Knowledge of Accounts Receivable, Collections, Aging Reports, and Dispute Management.
• Ability to work with ERP systems such as SAP, or similar platforms.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Excel and Outlook.