Walk-in at HCLTech for OTC Collections _Chennai

HCL Technologies Limited; Chennai District; On-site; INR 300,000 - 540,000; Full time

Job summary

HCL Technologies Limited is seeking experienced professionals for OTC – Collections (Voice) in Chennai. The role focuses on managing complex accounts, owning aged receivables, and driving debt targets with strict SLA adherence.

Candidates with 1 year of OTC collections, finance background, and strong communication skills are preferred. Night shifts are required; immediate joiners or short notice periods are welcome.

Qualifications

• 1+ year of OTC – Collections experience is mandatory.
• Finance background is preferred.
• B.Com or MBA in Finance are advantageous.
• Excellent verbal and written communication skills are essential.
• Willing to work in night shifts.
• Proven track record of meeting targets and SLAs.
• Strong MS Office skills and customer-focused approach.
• Negotiation and stakeholder management abilities.
• Analytical thinking and problem-solving capability.

Responsibilities

• Manage complex and high-profile accounts using defined collection strategies.
• Own and control aged receivables as per SLAs and performance metrics.
• Implement and remove service stops as per process guidelines.
• Review UMCC and on-account payments in line with ICMP standards.
• Identify potential write-offs and support aged debt clearance.
• Drive quarterly and monthly debt and cash target achievements.
• Execute end-to-end dunning processes and handle legal escalations.
• Identify and support continuous process and system improvements.
• Collaborate with administrators and team leads to close knowledge gaps.
• Ensure strict adherence to best-in-class collection standards.

Skills

OTC collections experience

Communication skills

Night shift willingness

Target/SLA orientation

Customer service

Analytical thinking

Team player

Adaptable

Problem solving

Education

B.Com

MBA – Finance

Tools

MS Office

Job description

Walkin interview at HCLTech for OTC Collections

We are hiring experienced professionals for OTC – Collections(Voice)

No Of Positions: 10

Experience: 1 – 6 Years (Relevant OTC – Collections Experience Mandatory)

Shift: US shift

Date:25th Sep 26(Friday)

Timing :9:30 to 1:00 PM

Venue: HCLTech - ETA 3: Block 1, Sandhya Infocity, OMR, Navalur, Chennai - 600130.

• Manage complex and high‑profile accounts using defined collection strategies
• Own and control aged receivables as per SLAs and performance metrics
• Implement and remove service stops as per process guidelines
• Review UMCC and on‑account payments in line with ICMP standards
• Identify potential write‑offs and support aged debt clearance
• Drive quarterly and monthly debt & cash target achievements
• Execute end‑to‑end dunning processes and handle legal escalations
• Identify and support continuous process and system improvements
• Collaborate with administrators and team leads to close knowledge gaps
• Ensure strict adherence to best‑in‑class collection standards.

Background & Qualifications

• Minimum 1 year of experience in OTC – Collections (Mandatory)
• Finance background preferred
• (B.Com / MBA – Finance will be an advantage)
• Excellent verbal and written communication skills
• Willingness to work in night shifts
• Proven track record of meeting targets and SLAs
• Strong working knowledge of MS Office
• Customer‑focused mindset with strong negotiation skills
• Analytical thinking and problem‑solving capability
• Exposure to project methodology is a plus
• Strong learning orientation
• Team player with the ability to work independently
• Adaptable and flexible in a dynamic work environment
• Excellent customer service and stakeholder management skills
• Only candidates with OTC – Collections experience are eligible
• Looking for Immediate joiners or less than 30 days notice period