Mega Walkin Interview for OTC Collection, DMS , Cash apps Process with SAP Tool Experience Chennai

HCL Technologies Limited; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

HCLTech is hiring for OTC collections, dispute management and cash apps with SAP experience in Chennai. The role involves managing accounts receivable collections through 100% voice-based interactions, handling inbound and outbound calls, negotiating payment commitments and maintaining strong customer relationships to achieve targets.

You will collaborate with Cash Application, Billing, Dispute Management and Sales, document interactions in ERP tools, meet DSO goals, and ensure compliance with

Qualifications

• 2-7 years of experience in OTC Collections, Dispute Management, Cash Apps / Accounts Receivable.
• Experience in international voice process is required.
• Strong English communication skills are essential.

Responsibilities

• Make outbound collection calls regarding overdue invoices.
• Handle inbound calls on payment status, invoice queries, disputes, and account reconciliations.
• Obtain Promise-to-Pay commitments and ensure timely follow-up.
• Investigate and resolve payment delays, disputes, and deduction issues.
• Maintain accurate documentation of all customer interactions in ERP/collection tools.
• Collaborate with Cash Application, Billing, Dispute Management, and Sales to resolve customer concerns.
• Meet collection targets, DSO goals, and productivity metrics.
• Escalate high-risk delinquent accounts as per defined procedures.
• Provide excellent customer service while maintaining a professional collection approach.
• Ensure compliance with company policies and client-specific requirements.

Skills

International voice process

English communication

Negotiation skills

Accounts Receivable

Excel and Outlook

Tools

SAP

Job description

HCLTech is Hiring for OTC Collection, Dispute Management & Cash Apps Process with SAP Tool Experience Chennai

Interview Date: 26 Sept 2026

Interview Time: 9.30 AM To 1:30 PM

HR SPOC: Harish. K

Experience Required: 2-7 Years (only eligible)

Note: Irrelevant exp cannot be hired (Freshers Not Eligible)

Shift: US Shift

Notice Period : Immediate to 30 days

About the Role

We are seeking a highly motivated OTC Collections to manage Accounts Receivable collections through 100% voice-based interactions. The role involves handling both inbound and outbound customer calls to recover outstanding payments, resolve invoice-related queries, negotiate payment commitments, and maintain strong customer relationships while achieving collection targets.

Responsibilities

• Make outbound collection calls to customers regarding overdue invoices and outstanding balances.
• Handle inbound customer calls related to payment status, invoice queries, disputes, and account reconciliations.
• Obtain Promise-to-Pay (PTP) commitments and ensure timely follow-up.
• Investigate and resolve payment delays, disputes, and deduction issues.
• Maintain accurate documentation of all customer interactions in ERP/collection tools.
• Collaborate with internal teams such as Cash Application, Billing, Dispute Management, and Sales to resolve customer concerns.
• Meet collection targets, DSO goals, and productivity metrics.
• Escalate high-risk delinquent accounts as per defined procedures.
• Provide excellent customer service while maintaining a professional collection approach.
• Ensure compliance with company policies and client-specific requirements.

Qualifications

• 2-7 years of experience in OTC Collections , Dispute Management , Cash Apps / Accounts Receivable.

Required Skills

• Strong experience in international voice process (inbound and outbound calling).
• Excellent verbal and written communication skills in English.
• Good negotiation and customer handling skills.
• Knowledge of Accounts Receivable, Collections, Aging Reports, and Dispute Management.
• Ability to work with ERP systems such as SAP, or similar platforms.
• Strong analytical and problem-solving abilities.Proficiency in Microsoft Excel and Outlook.

Preferred Skills

• Experience in handling customer disputes and negotiations.

Equal Opportunity Statement

HCLTech is committed to diversity and inclusivity in the workplace.