Opening For Inhouse Collection Executive (Field Collections)

Tata Capital; Navi Mumbai; On-site; INR 400,000 - 650,000; Full time

Job summary

Tata Capital is looking for a Debt Recovery Agent to manage collections operations on Harbour Line. The role involves negotiating payment plans, monitoring delinquency, and ensuring accuracy in customer accounts while coordinating with internal teams and agencies to trace defaulters.

Ideal candidates will hold DRA Certification and have 1–5 years of field collections experience. The position is based on Harbour Line and focuses on compliant, efficient debt recovery strategies.

Qualifications

• Must have DRA Certification.
• 1–5 years of experience in field collections or recovery.
• Knowledge of debt collection processes and regulatory standards.

Responsibilities

• Negotiate payment schedules with customers to recover debt and monitor delinquency across portfolios.
• Handle customer service tasks related to collections, refunds, adjustments, and discrepancies.
• Maintain and update customer accounts, track irregularities, and process credit memos.
• Coordinate with internal teams and external agencies to trace defaulters and ensure audit/regulatory compliance.

Skills

Debt collection

Negotiation

Customer service

Education

DRA Certification

Job description

Role & responsibilities

• Negotiate payment schedules with customers based on their financial situation while ensuring debt recovery.
• Monitor and manage delinquency across assigned portfolios, focusing on bucket-wise and DPD-wise tracking, including non-starters.
• Handle customer service tasks related to collections, including refunds, account adjustments, and resolving discrepancies.
• Maintain and update customer accounts, track irregularities, perform reconciliations, and process credit memos.
• Coordinate with internal teams and external agencies to trace defaulters, repossess assets, and ensure compliance with audit and regulatory standards.

Preferred candidate profile

1. Graduate with DRA (Debt Recovery Agent) Certification is mandatory.
2. 1 to 5 years of relevant experience in field collections or recovery.
3. Location - Harbour Line