Field Executive - Collections

Olyv, Inc.; Bengaluru; Sur place; INR 250 000 - 420 000; Plein temps

Avantages offerts par ce poste

Incentives based on performance

Résumé du poste

Olyv, Inc. in Bengaluru is seeking an experienced Field Collection Executive to manage overdue payments through field visits and proactive customer interactions. The role focuses on timely recovery, follow-ups, and negotiations to resolve dues while ensuring policy compliance.

The candidate must hold a DRA certification, own a two-wheeler with a valid license, and be fluent in the local language. Travel across the assigned territory is required to meet targets.

Qualifications

• Minimum 12th pass or graduate.
• At least 3 years in field collections, debt recovery or loan collection.
• DRA certification is mandatory.
• Own a two-wheeler and a valid driving license.
• Fluency in the local language of the assignment location.
• Willingness to travel extensively within the assigned territory.

Responsabilités

• Conduct field visits to collect overdue payments.
• Ensure timely recovery through follow-ups and interactions.
• Communicate with customers regarding pending payments and options.
• Negotiate payment resolutions to improve recovery rates.
• Maintain daily reports, records, and case statuses.
• Aim to meet collection targets and performance benchmarks.
• Handle customer concerns professionally per company policies and compliance.
• Plan daily field visits to maximize productivity.

Connaissances

Field collections

Negotiation

Communication

Customer handling

Debt recovery

Formation

12th pass or Graduate

Description du poste

We are looking for experienced and result-oriented Field Collection Executives to manage overdue payment recoveries through field visits. The ideal candidate should have experience in field collections or recovery, strong communication and negotiation skills, and the ability to handle customers professionally while adhering to company policies and compliance guidelines.

Key Responsibilities

• Conduct field visits to customers for the collection of overdue payments.
• Ensure timely recovery of outstanding dues through regular follow-ups and customer interactions.
• Communicate with customers regarding pending payments and repayment options.
• Negotiate with customers to facilitate payment resolution and improve recovery rates.
• Maintain accurate daily reports, collection records, and case status updates.
• Achieve assigned collection targets and performance benchmarks.
• Handle customer concerns professionally while following company policies and applicable compliance guidelines.
• Plan daily field visits efficiently to maximize collection productivity.

Eligibility Criteria

Education

• Minimum qualification: 12th pass or Graduate.

Experience

• Minimum 3 years of relevant work experience.
• Prior experience in field collections, debt recovery, or loan repayment collections is preferred.

Mandatory Requirements

• Valid DRA (Debt Recovery Agent) Certification.
• Must own a two-wheeler and possess a valid driving licence.
• Proficiency in the local language of the assigned location.
• Strong communication, negotiation, and customer-handling skills.
• Willingness to travel extensively within the assigned territory.

Compensation and Benefits

• Attractive performance-based incentives based on collection targets and performance.

Preferred Candidate Profile

A disciplined and target-oriented professional with hands-on field collection experience, strong negotiation abilities, and a customer-focused approach to debt recovery. The candidate should be comfortable with field travel, meeting collection targets, and maintaining accurate records while ensuring professional and compliant customer interactions.