Opening For Desktop support engineer(Chennai)

Tekskills Inc.; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Tekskills Inc. is seeking an IT support professional to diagnose and resolve hardware, software, and network issues across desktops, laptops, and peripherals.

The role includes setting up, configuring, and maintaining operating systems, applications, and security tools, while providing user training and maintaining comprehensive documentation of issues and resolutions.

Qualifications

• Proven ability to diagnose hardware, software, and network issues.
• Ability to set up, configure, and maintain operating systems and security tools.
• Strong focus on documenting issues and resolutions for future reference.

Responsibilities

• Provide diagnostic and resolution services for desktops, laptops, and peripherals.
• Install, configure, and maintain OS, applications, and security tools.
• Escalate complex issues when necessary to ensure timely resolution.
• Perform regular updates, patches, and preventive maintenance.
• Train users on software usage and IT policies.

Skills

Technical support

Troubleshooting

System installation

Maintenance

User training

Documentation

Job description

Technical support: Diagnose and resolve hardware, software, and network issues for desktops, laptops, and peripherals.

System installation: Set up, configure, and maintain operating systems, applications, and security tools.

Troubleshooting: Provide timely solutions for user-reported problems, escalating complex issues when necessary.

Maintenance: Perform regular updates, patches, and preventive maintenance to ensure system reliability.

User training: Guide employees on best practices, software usage, and IT policies.

Documentation: Maintain logs of issues, resolutions, and system changes for future reference.