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Tekskills Inc. in India seeks an IT support specialist to diagnose and resolve hardware, software, and network issues across desktops, laptops, and peripherals.
The role includes system installation, configuration, and ongoing maintenance of operating systems, applications, and security tools, plus guidance on IT policies.
You will document incidents and resolutions, provide user training, and escalate complex problems when needed to ensure reliable IT services.
Technical support: Diagnose and resolve hardware, software, and network issues for desktops, laptops, and peripherals.
System installation: Set up, configure, and maintain operating systems, applications, and security tools.
Troubleshooting: Provide timely solutions for user-reported problems, escalating complex issues when necessary.
Maintenance: Perform regular updates, patches, and preventive maintenance to ensure system reliability.
User training: Guide employees on best practices, software usage, and IT policies.
Documentation: Maintain logs of issues, resolutions, and system changes for future reference.