Opening For Desktop support engineer(Chennai)

Tekskills Inc.; Delhi; Vor Ort; INR 300.000 - 450.000; Vollzeit

Zusammenfassung

Tekskills Inc. in Delhi, India offers a role focusing on technical support, system installation, and ongoing maintenance of desktops, laptops, and peripherals.

The position also covers troubleshooting, user training, and meticulous documentation to ensure system reliability and security across the organization. The role emphasizes timely problem resolution, regular updates, and adherence to IT policies, with opportunities to guide employees on best practices and software usage in a dynamic

Qualifikationen

• Technical support: Diagnose and resolve hardware, software, and network issues for desktops, laptops, and peripherals.
• System installation: Set up, configure, and maintain operating systems, applications, and security tools.
• Troubleshooting: Provide timely solutions for user-reported problems, escalating complex issues when necessary.
• Maintenance: Perform regular updates, patches, and preventive maintenance to ensure system reliability.
• User training: Guide employees on best practices, software usage, and IT policies.
• Documentation: Maintain logs of issues, resolutions, and system changes for future reference.

Aufgaben

• Provide technical support to end-users for hardware, software, and network problems.
• Install and configure operating systems, applications, and security tools on desktops and laptops.
• Troubleshoot issues, document steps, and escalate complex cases when needed.
• Perform routine maintenance, updates, and patches to keep systems reliable.
• Train users on software usage and IT policies to reduce incidents.
• Maintain detailed logs of issues, resolutions, and system changes for future reference.

Jobbeschreibung

Technical support: Diagnose and resolve hardware, software, and network issues for desktops, laptops, and peripherals.

System installation: Set up, configure, and maintain operating systems, applications, and security tools.

Troubleshooting: Provide timely solutions for user-reported problems, escalating complex issues when necessary.

Maintenance: Perform regular updates, patches, and preventive maintenance to ensure system reliability.

User training: Guide employees on best practices, software usage, and IT policies.

Documentation: Maintain logs of issues, resolutions, and system changes for future reference.